I sold an item, parcel got lost. Provided the tracking and everything but they closed the dispute unilaterally saying the tracking number was incorrect (false, I had all the documents and stickers). Further, they asked me to refund the full amount of the sell, not only the amount that I received from them: basically, they earned anyway their fee, despite the failed delivery was not my fault. On my side, I lost the item twice: the physical one and its value. They never allowed a discussion on this as they closed the dispute unilaterally. This multinational is not only unfair to honest sellers that trump on real issues with the deliveries, but it is also full of real scummers: I had a fair amount of fake products there. I’ll never ever either buy or sell anything else on this terrible website: there are many more respectable and also sustainable online platforms. Happy to see that their loosing about 9% of buyers and sellers /year, although I fear some of them left after being tricked either by scammers or by the company itself.