I've had my Ebay account for years and have bought thousands of items and sold some. From the very start, it became clear that in disputes, Ebay tended to side with sellers. After all that's where their commission comes from. This situation has progressively got worse. Most recently, Royal Mail Tracking recorded that I had received an item that I had not received. There is a long standing tried and tested process, for the sender, who has the Contract with Royal Mail, to claim compensation for items that go missing. However, Ebay, ignore all of this and put the emphasis on the buyer, that has no Contract with Royal Mail and therefore can ask nothing of them. Ebay have twice demanded that I supply them with a "Certificate of Non Delivery" from Royal Mail. Royal Mail do not and never have issued Certificates of Non Delivery. I have given Ebay a copy of an email from Royal Mail which states this AND makes it clear that it is for the sender (seller) to make a claim for the lost item. Ebay should by now know this. An EBay Agent then claimed to be an 'Expert' on Items Not Delivered and Resolver. - He claimed that everyone has a right to a 'Certificate of Non-Delivery' from any courier, and that I should raise a Resolver Case against Royal Mail to obtain that certificate. - Resolver do not deal with Royal Mail. There is no indication anywhere on the internet that anybody is entitled to a certificate of non delivery! I have notified EBay that their 'expert' is wrong, providing a screen shot stating that Resolver do not deal with Royal Mail. I have also provided EBay with a copy of Royal Mail's webpage and Citizen's Advice webpage, both of which clearly state that in the case of non-delivery, it for the sender (EBay seller) to claim against the courier (Royal Mail). EBay have apologised for the wrong advice given by their 'expert' and have now shut my claim for a refund without reason! Ebay clearly make my refund claiming for a refund, impossible, even lying and giving factually wrong information, when it would be simple for the seller to make a claim against Royal Mail? Probably because they know that sellers will use the cheapest method of delivery available and won't be covered to the value of the items sent. - Not a buyer's problem! I have been buying less and less on Ebay for this very reason and Because Amazon are a delight to deal with if something goes wrong. This is the first time that I have bothered to search for reviews of Ebay. Am I shocked at the score? Not at all. It may be the Sellers that pay Ebay the commission, but without Buyer's, Ebay will have no business. Well done Ebay, you are destroying your own business! The item concerned was £6.95. I am closing my EBay account having been a member since 2006. This will cost them more than the £6.95 they owe me! Date of experience: August 17, 2024