Have been an ebay user since 2004 both as a buyer (mostly) but also as a casual seller. Recent events, one was today, leads me to the opinion that eBay is censoring users by deleting honest and appropriate feedback or not publishing critical and low star reviews.
I tried to review a product several months ago after ebay invited me to. It was one star but the review never got published - CENSORSHIP. Today they removed negative feedback I left for a seller without any notification. When I phoned I got the usual blurb about seller rights and they even tried to imply their action is part of distance selling laws - ridiculous. Again CENSORSHIP just because a seller complained that he didn't like my feedback and that he had refunded me anyway - it's not about the refund but the service and subsequent action of the seller. As buyer we should have access to accurate and appropriate information about the goods and services that are offered for sale on the ebay platform. They used the old excuse that their platform just brings users together - get out of jail (gaol) free for them. It's CENSORSHIP. They were not interested in my views and just quoted policy .................... yep CENSORSHIP.
Will I stay a user, well yes unless they remove me and then I'll be back on here. It seems quite clear that if a seller provides sub standard service or goods so long as they give you your money back they can have feedback deleted - CENSORSHIP. It's not just about getting the money back but about the whole customer experience and if it is poor people need to know and that is waht the feedback system is for. But no you are CENSORED and this is done under the disguise of ebay policy. So I am now very unlikely to leave any feedback for any seller and will instigate my ebay rights the very second the system allows me to.
So ebay stop CENSORING your users. I am actually thinking of contacting my MP as this is in my opinion nothing more that ebay taking away my freedom of speech.
4 years ago
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