Ordered 2 ride on mower accerories 1 turned up within 2 weeks the other still not delivered 5 weeks later. Enquired after the 1st delivery clumsy and brusk customer service agent eventually came back with a further 4-6 weeks before delivery and an email address for further information. I sent an email after 4 weeks for an update 1 week later no response. Phoned this morning for an update. Today's guy was polite ish but brusk when I asked for delivery or refund. Seemed unable to operate a telephone. I've asked for my refund but with the tone of the conversation I imagine I'll be chasing this.