Ken Smith
I purchased a generator from Wolverhampton branch yesterday. I have been buying from the Wolverhampton branch for around 12 years and up to yesterday I have always been pleased with the service, however the salesman yesterday was arrogant and asked me what I intended to plug into the generator, I stated it was a back up for my home in case of power cuts, salesman stated that unless I knew what I was doing I could damage my home electrics and the generator. I explained that I had taken advice from a qualified electrician and I am confident that the 3 KVA would be OK. Salesman stated that he had problems with customers who do not know what they are doing !!! He waited until I paid and then said that if I had any problems with the generator they would have to have it checked by an engineer before anything could be done as customers do stupid things like putting diesel in petrol generators etc. The first salesman I approached when I arrived could not deal with me as he had been busy texting on his phone. I will not be rushing back, ( only hope I do not have a problem with the generator). This company appears to have forgotten what customers or service are !!! Most of all I found the salesman to be patronising and he assumed I did not know what I was doing. Ken Smith FIoR
1 year ago
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