I bought some sockets and a rachet. An hour or so later I went to return the ratchet as I had not been able to use it. I was flatly refused a refund despite the item being clearly unused and in original packaging. I was told I could exchange for something else or have a credit note that would expire in a year, so clearly they didn't have a problem with accepting the item back - they just wanted to hang on to my money. I'd never been to one of these stores before, and I'll never go again. Apaling customer service.
9 years ago
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