Customer service is appalling Customer service is appalling. I bought a strimmer and it fell apart less than an hour on the grass. Was told that it was my fault and i would have to pay £75 to have it fixed. Michael from customer services should not be employed to work in his position. He treated my call as a game of who can win and thought it was amusing to talk to me in a condescending manner. Other reviews have said the same about him. Eventually after seeking advice from citizens advice bureau and emailing their head office I was given a new strimmer as a ‘goodwill gesture’ which they made sure that I knew they were doing me a favour by lecturing me when I picked it up from the shop. I will never shop there again. The whole situation was stressful and has taken 3 weeks to sort out. They will do anything not to refund you and will make you feel like you’re lying.
1 year ago
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Machine Mart has a 1.8 average rating from 249 reviews

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Alice, Customer Support

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