Gary Scully
I would like to express my severe disappointment at the service I received from Machine Mart I purchased a Clarke IG1000 1kW Inverter Generator to charge my Caravan battery when we were on holiday at the Great Dorset Steam fair. The last two years we didn't use the generator so we have only use once the previous year about 2-3 hours per day, This year we did need to use the generator it ran for 20 minutes and stopped and would not go again the was the second day of are holiday so I had purchase any other generator for the remaining days of are holiday , I did contact Machine mart Liverpool who told me that they could send the generator for a repair costing £24.00 for assessment. The would tell me the cost of the repair I contacted Machine Mart Liverpool today and was told it would cost £290.00 to repair it. It would be cheaper to buy another one, I have been a customer of Machine Mart for years and this is the first time I have been very very disappointed at the service and quality of the product . it is absolutely ridiculous that the generator has only run about 20 hours in its life should need a repair costing £290.00 , I put to you that the generator was not fit for purpose.
7 years ago
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Machine Mart has a 1.8 average rating from 247 reviews

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