NEVER MIND FREEBIE FRIDAY HOW ABOUT CUSTOMER SERVICE ? ........ I bought a wetstone grinder in November its had very little light use, it started smoking from the gearbox last night, so I took it back to the local machine mart store, to be told I couldn't exchange it,until it had been investigated by an engineer, when I said I wanted to spend more money with them and by a more expensive model I was told that I couldn't do that either until the fault had been investigated. I explained that I am engraver and cannot work without sharpening my tools, but the sales assistant said he couldn't help other than to sell me another unit which I could have a refund for IF the engineer concludes the fault was was caused by a manufacturing fault. customer service gave me the same answers. I don't know of ANY OTHER RETAILER who will not refund or replace until they have examined the item, pretty sure there is an infringement of consumer rights here which I will be investigating, I now have to tell my customer he won't get his piece for over a month now as I go away at the weekend, which Im sure he will be pleased to hear. ...... well done machine mart you have just lost a long standing customer .... I won't be buying from you again & will make sure I pass on the message to friends and colleagues
7 years ago
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