Left a generator for repair. Paid for the estimate and carriage there and then. After hearing nothing for 3 weeks, I contacted them for a progress report. Was told that they have it at the service place, and will get round to doing an estimate for repair soon. Then they'd contact me for approval of the cost (or not). Then I'd have to wait for it's repair and return.....how long would that take?....no idea. Do I want it back immediately? (un-repaired, of course because they haven't even looked at it yet after 3 weeks) - no of course not....I want it fixed. Ho hum - they're clearly not bothered. This lot are a waste of time, and I agree with other reports - once they've got your money, they don't give a toss. Avoid this outfit - go elsewhere, and spread the word.