I have spent thousands here since it opened and had to return something recently which was not a nice experience! They offered me a credit of the full amount or 10% restocking fee - I opted for the credit and promptly tried to buy some work gear but they didn't have what I wanted (not my fault) so they said they would refund me less 10% I explained it wasn't my fault I couldn't use the credit, I was a good customer and all my staff are sent here and I really didn't like the restocking fee and asked for it to be waived. They explained that some people use their tools and bring them back once the job is done for a refund hence the restocking fee. In these circumstances I fully agree with their policy! however, I was returning a sack barrow unused and unwrapped therefore sought leniency or discretion. They refused pointing to the back of the receipt where there was a load of fine print to fine to see never mind read and also to the typed up paper they have on the front counter. I explained I wasn't happy and spoke to the manager to see if he could help. He just pointed out the same policy which I can't dispute...... I was told to complain to head office which I did! they emailed me a standard copy of their returns policy........ I am not disputing their return policy, just think it is ridiculous to fall out with a customer for less than a fiver! I will spend my thousands at screw fix and tool station in future and urge you to do the same as Machine Mart do not respect their customers and don't deserve us. If there was a minus star I would use it! A lost customer and a bad review - was it really worth it for under a fiver!