My coach, Melody, is wonderful! The 4 stars is because Macros as a corporation (which is what you asked me to rate above) can always improve. To be picky, the formatting of the app on my iphone - the dashboard doesn't fit the screen. That's hard to look at. To get 5 stars, well, I don't think I've ever given 5 stars. But ya'll are working hard and I'm proud to be a member of the community. As for my coach, she's super knowledgable, always responsive, and I'm very happy to be working with her. You paired me with the perfect coach if you ask me. She's great!