I placed an order with you , as the company I usually use were unable to deliver by the date I required. I was reassured that it woiuld be delivered by my requested date and that they will write a note on my order. The following day I got confirmation of my order and a dispatch date for 4 days after the date I required my delivery .. When I contacted the Company I was told it takes 3 to 5 days but does not including weekends I was very disappointed as this information was not given to me when I placed my order... My order arrived 3 days later then I expected . Unfortunately they were not the best of quality. But looked beautiful at the window when I tryed to open and close one set just wouldn't open for some reason. I phoned the company up and they were very apologetic and asked me to forward a video which I did. Within an hour I got a reply offering me a full refund on the set of blind that was faulty. I must say I was extremely impressed with there quick response and no squabbling or long drawn out situation.