“Just received my venetian blinds, the installation guide is poor (and the link to the installation video online was missing) and there are attachment clips which are clearly visible from the front of the blind. This was in NO picture on there. When speaking to their customer service team, I was informed that I should have checked the installation guide to understand that "Images on the page is for illustration purposed and we have this information available on our how to guides". So, their images are inaccurate but they aren't willing to refund when I asked because they were made to measure blinds. Despite the fact that they were mis-sold based on the images.
The blind works, but the aesthetic is broken compared to the images of the "blind" that they sell. I have lost complete trust in this company to provide products that are accurate according to the pictures and will not be purchasing from them again. I would advise anyone thinking to purchase from them to try a different company.”
“Blackout blind NOT blackout - Companies answer the fabric is but the frame is not. Light shines THROUGH the frame as well as around the blind.
Mechanism doesn't work most of the time.
Extremely poor quality product.
Don't waste your money.
Have requested a refund. (no comment yet)”
“Terrible customer service.
Ordered a made to measure blind - After receiving no information I contacted them for an update. Eventually asked for a refund as we needed the blind urgently, which I received no problem.
However, a couple of weeks later I received an email saying I had received the blind and a refund and needed to send the blind back.
After numerous emails of arguing, I was sent a photo with the tracking details. The tracking showed a blind delivered to MAKE MY BLINDS with the photo of it on their premises.
I received no apology for this ridiculous interchange, or the stress it caused me. Absolutely disgusting behaviour.”
“£450 order. Highly disappointed. Poor quality. Rubbish. To add insult to injury, trying to fit the first one we opened, it’s the wrong size. Would not recommend. Beware! Order at your peril.”
“Disappointing…
I recently had a disappointing experience with Make My Blinds, and I feel compelled to share my concerns. I placed an order for blinds with specific dimensions, expecting a seamless process and high-quality product. Unfortunately, the reality fell far short of my expectations.
Upon receiving the blinds, I immediately noticed a substantial gap between the blinds and the wall, rendering them practically useless in terms of privacy. Despite my efforts to address this issue with the customer support team and providing clear photographic evidence of the problem, the response received was unsatisfactory.
The customer service representative acknowledged a deduction made for the 'Recess' sizing option, despite my order being placed with the 'Exact' sizing option. This miscommunication led to a significant deviation from the specified width of 39.5cm, causing a noticeable gap on either side of the blinds. The lack of attention to this crucial detail and failure to acknowledge the evidence provided is disheartening.
My attempts to seek a resolution have been met with inadequate responses, leaving me with blinds that not only fail to meet my original specifications but also compromise the privacy of my living space.
Overall, this experience has been characterized by poor communication, a lack of attention to detail, and an unsatisfactory resolution process. I expected a higher level of customer service and product quality from Make My Blinds, and unfortunately, I cannot recommend them based on my recent experience.
I hope this review serves as a cautionary note for potential customers and prompts Make My Blinds to improve their communication and quality control processes.”
“I have ordered Perfect Fit Roller blinds. I spent over £300 on the blinds for two windows. I measured everything as was per instructions. I also paid an additional insurance fee in case my measurements were wrong. However when the blinds arrived, the brackets turned out to be too small for my frames. My frames are quite standard. I spend a really long time emailing back and forth, and eventually they send me bigger brackets. I had to pay for shipping for the brackets. The brackets didn't work either. Even though I paid for incorrect measures insurance, apparently I am not eligible for any refund. They were also unable to provide me with brackets fitting my windows. I have wasted £300 and I have to chuck out the blinds. I do not recommend using this company for blinds. The blinds themselves are also not fitting the window - even with correct brackets I would have needed to re-order the size (even though I measured everything as per instructions). Their instructions lead to smaller measurements for the blinds than needed. Re-ordering mean also so much time wasted in negotiating with their support service, waiting for the blinds, trying to install them, etc. It's been nearly 2 months to figure out that the blinds are a complete waste.”
“Over a month now still waiting for my goods was sent tracking numbers that don't work when I asked for a number that worked I received a rude reply with no number that works don't buy they have not delivered the goods or refunded my money it's well over a month and no sight of my goods theif is what I call it”
“PLEASE PLEASE PLEASE do not order curtains from this company. The quality is horrific. Small curtains of material sewn together - very poor quality and look rubbish!
Their online measuring instructions are wrong they don’t tell you to add on 30mm to cover eyelet curtains - so they will come short ! They refuse to admit this even though it’s not mentioned anywhere on their online instructions . They refuse to replace / refund and are exceptionally poor quality curtains with a Join in them!
Good luck Trying to deal with customer services we’ve been going round in circles for months, they have a great inability to even answer any questions you ask and ignore the fact their instructions are incorrect
Go to another website immediately !!! awful customer service awful quality curtains you can get much better elsewhere”
“Just received my blinds, have installed one and one side is longer than the other! Look’s stupid! Wish I had read the reviews on here before ordering!”
“Well what can I say about this Company, Michelle who we was dealing with a problem we had over a Broken Blind that was 2 yrs old got it sorted very quickly
I can't express the how grateful we are and will be purchasing more blinds with this company very soon
Fantastic service keep up the good work , customers service 1st class”
“Just ordered and received perfect fit blinds for 5 metre of bifolds within 8 days of ordering
Absolutely outstanding service quality of blinds superb cannot fault Make My Blinds 10/10
Only thing was no contact from courier as to what time of day they were delivering”
“Ordered a whole set of blinds for my home on 28-12-22, the blinds were delivered by courier sometime around 03-01-23, no notification, no text or email not even a note through my door that the blinds were left in the rain in my back garden. When I found the blinds they were soaked through from the rain. Spoke to customer services at Make my blinds who was sent copious images, but they refused to collect the blinds and refused a refund. I sent a carefully worded and polite email to the director who has just ignored me. Complete disgrace! Be careful everyone - the service has been shocking and awful ….!
I just wanted a replacement!”
“Well I had few problems with two of the roller blinds, then a kind knowledgeable person at Make my blinds such empathy her name Abbie. I'm now very happy and thank you.”
“Out of 4 roller blinds 2 not operational.Contact number comes up with no agents available to take your call, leave a message we'll get back to you, no one ever got back,”
“Warning to anyone looking for blinds currently about Make my blinds - please please avoid this company.
Order arrived later than we were told when we ordered. Opened the box to find a very different product to the one we ordered. We ordered a white voile Roman blind. Instead we were sent an opaque white blind. See the photo on the website and our photo. The detail of the window frame is visible through their photo and you can’t even see the frame of our window through ours.
Not to mention due to the thick lining they have used, the colour is now cream and not white (see 3rd photo). Their explanation being that the colour light look different in different lights - they’re in the same light!
It is clearly not what we ordered or wanted, and because they have labelled it as our order, we are stuck with it and they have taken our £110 for a blind we cannot use.
Please please avoid this company. They have been dishonest and their website is misrepresenting their product, with no way of getting a refund. We will have to take this further to trading standard / ombudsman”
