Make My Blinds Reviews

3.6 Rating 70 Reviews
66 %
of reviewers recommend Make My Blinds

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Make My Blinds 1 star review on 3rd January 2024
C Parry
Make My Blinds 1 star review on 3rd January 2024
C Parry
Make My Blinds 1 star review on 3rd January 2024
C Parry
Make My Blinds 1 star review on 3rd January 2024
C Parry
Make My Blinds 1 star review on 3rd January 2024
C Parry
Make My Blinds 1 star review on 3rd September 2022
Anonymous
Make My Blinds 1 star review on 3rd September 2022
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
Disappointing… I recently had a disappointing experience with Make My Blinds, and I feel compelled to share my concerns. I placed an order for blinds with specific dimensions, expecting a seamless process and high-quality product. Unfortunately, the reality fell far short of my expectations. Upon receiving the blinds, I immediately noticed a substantial gap between the blinds and the wall, rendering them practically useless in terms of privacy. Despite my efforts to address this issue with the customer support team and providing clear photographic evidence of the problem, the response received was unsatisfactory. The customer service representative acknowledged a deduction made for the 'Recess' sizing option, despite my order being placed with the 'Exact' sizing option. This miscommunication led to a significant deviation from the specified width of 39.5cm, causing a noticeable gap on either side of the blinds. The lack of attention to this crucial detail and failure to acknowledge the evidence provided is disheartening. My attempts to seek a resolution have been met with inadequate responses, leaving me with blinds that not only fail to meet my original specifications but also compromise the privacy of my living space. Overall, this experience has been characterized by poor communication, a lack of attention to detail, and an unsatisfactory resolution process. I expected a higher level of customer service and product quality from Make My Blinds, and unfortunately, I cannot recommend them based on my recent experience. I hope this review serves as a cautionary note for potential customers and prompts Make My Blinds to improve their communication and quality control processes.
Make My Blinds 1 star review on 3rd January 2024 Make My Blinds 1 star review on 3rd January 2024 Make My Blinds 1 star review on 3rd January 2024 Make My Blinds 1 star review on 3rd January 2024 Make My Blinds 1 star review on 3rd January 2024
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Posted 3 months ago
I have ordered Perfect Fit Roller blinds. I spent over £300 on the blinds for two windows. I measured everything as was per instructions. I also paid an additional insurance fee in case my measurements were wrong. However when the blinds arrived, the brackets turned out to be too small for my frames. My frames are quite standard. I spend a really long time emailing back and forth, and eventually they send me bigger brackets. I had to pay for shipping for the brackets. The brackets didn't work either. Even though I paid for incorrect measures insurance, apparently I am not eligible for any refund. They were also unable to provide me with brackets fitting my windows. I have wasted £300 and I have to chuck out the blinds. I do not recommend using this company for blinds. The blinds themselves are also not fitting the window - even with correct brackets I would have needed to re-order the size (even though I measured everything as per instructions). Their instructions lead to smaller measurements for the blinds than needed. Re-ordering mean also so much time wasted in negotiating with their support service, waiting for the blinds, trying to install them, etc. It's been nearly 2 months to figure out that the blinds are a complete waste.
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Posted 3 months ago
Over a month now still waiting for my goods was sent tracking numbers that don't work when I asked for a number that worked I received a rude reply with no number that works don't buy they have not delivered the goods or refunded my money it's well over a month and no sight of my goods theif is what I call it
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Posted 8 months ago
PLEASE PLEASE PLEASE do not order curtains from this company. The quality is horrific. Small curtains of material sewn together - very poor quality and look rubbish! Their online measuring instructions are wrong they don’t tell you to add on 30mm to cover eyelet curtains - so they will come short ! They refuse to admit this even though it’s not mentioned anywhere on their online instructions . They refuse to replace / refund and are exceptionally poor quality curtains with a Join in them! Good luck Trying to deal with customer services we’ve been going round in circles for months, they have a great inability to even answer any questions you ask and ignore the fact their instructions are incorrect Go to another website immediately !!! awful customer service awful quality curtains you can get much better elsewhere
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Posted 10 months ago
Manufactured to incorrect sizes. Would not accept the mistake was theirs. Made no effort to apologise or put it right.
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Posted 11 months ago
Just received my blinds, have installed one and one side is longer than the other! Look’s stupid! Wish I had read the reviews on here before ordering!
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Posted 11 months ago
Ordered a whole set of blinds for my home on 28-12-22, the blinds were delivered by courier sometime around 03-01-23, no notification, no text or email not even a note through my door that the blinds were left in the rain in my back garden. When I found the blinds they were soaked through from the rain. Spoke to customer services at Make my blinds who was sent copious images, but they refused to collect the blinds and refused a refund. I sent a carefully worded and polite email to the director who has just ignored me. Complete disgrace! Be careful everyone - the service has been shocking and awful ….! I just wanted a replacement!
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Posted 1 year ago
Out of 4 roller blinds 2 not operational.Contact number comes up with no agents available to take your call, leave a message we'll get back to you, no one ever got back,
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Posted 1 year ago
Warning to anyone looking for blinds currently about Make my blinds - please please avoid this company. Order arrived later than we were told when we ordered. Opened the box to find a very different product to the one we ordered. We ordered a white voile Roman blind. Instead we were sent an opaque white blind. See the photo on the website and our photo. The detail of the window frame is visible through their photo and you can’t even see the frame of our window through ours. Not to mention due to the thick lining they have used, the colour is now cream and not white (see 3rd photo). Their explanation being that the colour light look different in different lights - they’re in the same light! It is clearly not what we ordered or wanted, and because they have labelled it as our order, we are stuck with it and they have taken our £110 for a blind we cannot use. Please please avoid this company. They have been dishonest and their website is misrepresenting their product, with no way of getting a refund. We will have to take this further to trading standard / ombudsman
Make My Blinds 1 star review on 3rd September 2022 Make My Blinds 1 star review on 3rd September 2022 Make My Blinds 1 star review on 3rd September 2022
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Posted 1 year ago
No contact from courier re delivery so I contacted "make my blinds" response was basically not interested, it's down to the courier. This suggest that once the courier has your package "make my blinds" are no longer interested.
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Posted 1 year ago
Disgraceful company avoid at all costs. They lie and are deceitful
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Posted 2 years ago
Ordered a blackout blind 8 weeks ago and it never arrived despite being told three times it had been manufactured and dispatched. Now I’m told they don’t have my fabric choice and would I like to choose another. The blind was coming from their European factory? My blind had never actually been made! I’ve now cancelled the order!!
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Posted 2 years ago
Sent short widths, then said the brackets made up the width size, also colours were wrong, refused to rectify or refund, keep clear.
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Posted 2 years ago
Blinds sent with the wrong fitting brackets. Explained the problem to Aimee who said she will get the correct ones sent to me ASAP. I recieved a package 3days later with the same wrong ones sent again. I went and purchased the correct ones from a local retailer. I emailed customer support to let them know they sent the wrong ones again. I recieved an email from Ness asking for a photo of proof that the wrong ones were sent, which I did. The reply from Ness was to give me instructions on how to fit a top brackets, I don't have a recess to fit them into. I sent her a photo of the blinds now fitted using the correct brackets I purchased and the reply was, "it was all my fault for ordering the wrong brackets TWICE!" I didn't order brackets I ordered blinds. The company is responsible for sending the correct brackets, not me. Never again.
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Posted 2 years ago
Ordered some blind samples. They didn’t turn up. Contacted the customer services who apologised and said they would resend for me….they never arrived so I won’t be ordering from them. I’ve waited several weeks so it’s not an issue with delivery times
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Posted 2 years ago
I ordered some blinds back in August. As I urgently needed the blinds installation, after a while not receiving the delivery, I contacted the company for more information about the delay. I've been said the delivery would have been expected within 5-6 working days from the 08th September. After that time without any update, I chased for more info and I've been said the delivery was due on the 20th Sept, but it didn't happen. I contacted the company today again, and after few messages, they confirmed that their factory couldn't guarantee any earlier lead time than 14 working days from today, plus additional 1-2 working days for delivery. No explanation of the delay wans given. They proposed as an alternative option of a full refund. Although the material sample looks good, and they are quite responsive to my emails, it is really disappointing that they can't deliver on time and look to be unreliable.
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Posted 2 years ago
Avoid at all costs! Ordered a custom blind, it was over a week late and arrived too big to fit the window recess, I was told there was nothing they would do about it as it was their "manufacturing tolerance of 4mm" and I needed to cut it to size myself, told them I was partially disabled and they said I should find someone else to cut it for me but they don't offer refunds. What is the point of made to measure when it doesn't actually fit? Their own facebook page says "All made . . . to your exact specification. No more cutting to size, frayed or chipped edges - just perfect, made to measure blinds to your door every time." Well that isn't the truth. I'm left with a blind that is too big for the window and they refuse to help anymore.
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Posted 2 years ago
Blinds arrived faulty, I had to send proof after proof in the form of photo and video, kept asking for further ( like I want it to be broken) was told needed new part to repair, I didn’t really want to repair a brand new blind but ok. Never recieved phoned to chase part was told my videos were not sufficient I must send more with another person in them . Eventually provided enough evidence and part arrived and yet again still a roller blind that doesn’t roll on or off the window. I should not be repairing a new blind in the first place let alone proofing
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Posted 2 years ago
Ordered 5 samples on 26 March for blinds for a number of rooms. Took several days to arrive and then we’re 2 samples short. Queried by online chat and assured they’d be despatched again. 2 follow up email/chats and as of 6 May still no samples. In meantime ordered 1 blind for a small window to see how easy to fit. This was on 1 April. Should have been received (according to their website) within about 14 days max. They dont contact you proactively to advise delays other than 1 initial email a week after I ordered saying it was now in production and would be despatched on 22 April. They say in their delivery terms that they keep you advised and send tracking codes. Nothing received. Contacted Tuffnells who they said on order would be delivering and as of today have not received anything. I’ve asked for a refund as they are in breach of contract according to Consumer Rights legislation 2015 having failed to deliver within 30 days of order. On companies house they are a micro company, don’t file full accounts and owe a lot of money to creditors with few assets. They appear to be a tin pot company with no proper procedures on their website for complaint or redress. Understand many customers out of pocket with them. We’ve spent £80 which we will pursue to small claims and media Consumer champions if we have to. They’ll lose more than £80 in bad press. I would be very careful investing thousands of your hard earned money with this company as they seem to be trading on a wing and a prayer.
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Posted 2 years ago
Late delivery, no correspondence whatsoever, i chased my delivery up myself, Once blinds arrived, they were much narrower than I’d ordered. If I order exact sizing, that’s what I’d expect. Quite unclear on the website what exact means, obviously exact has many interpretations. Another live chat, no resolutions. So now I’m left with two blinds not fit for purpose and a good £100 out of pocket. Cash I can I’ll afford to waste. Anyone looking to buy blinds, go to Hilarys!! They will come out to measure, make them fit!
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Posted 3 years ago
Make My Blinds is rated 3.6 based on 70 reviews