April 20, 2025, Makro Alberton I am writing to express my extreme disappointment with the service I received today. When I attempted to return the Hot Belt Power, I was assisted by a staff member who claimed to be a manager, Dianna/Dinah, who refused to show her name tag. After waiting 20 minutes, she called another manager, Rechael, who explained the return policy due to hygiene reasons. However, the poor handling of the situation by the first manager was unacceptable. She advised me to sell the item to a family member or find another use for it, which was unhelpful and unprofessional. This experience marks a significant departure from the excellent service I've come to expect from Makro over my 15+ years of shopping with them. I hope you will take my feedback seriously and address the issues with staff training and customer care. Sincerely Sandile Thanjekwayo