“If I Could list a -1 for Makro I would!!!!!
I bought a freezer and was delivered to me 4 working days after I paid for it.
When it was delivered it had big indents on its sides, which I obviously was not happy about... brand new out of the box.
I was advised by Makro personal to log a "return" and say in the description that I want it 'replaced".
After 8 working days, I contacted Makro again to see what the problem is and why I do not yet have a replacement, they told me to wait another week for feedback.
After another 6 working days , I contacted Makro again to see what the problem is, they stated that the freezer is 'still in transit' and even when they receive the freezer, it will be longer than 3 to 5 working days to establish if they agree with my findings on the freezer... So it has been almost a month after I have paid for my freezer that was on a sale that i still don't have, and i am pretty sure if they agree with my findings, which i have photos of by the way, they are probably going to say... oh sorry but we no longer have the promo and that i need to pay full price for it. Preventing me to buy another one on black Friday sale or such... I know that the freezer comes from a independent company, but Makro needs to get a grip on this, because I assure you I will not buy anything from Makro again, and I strongly advise anyone else to do so as your hands are cut off, because Makro's personal can only say "oh sorry".... I AM SORRY but that is just next level of no service... and telling you in a nice way 'nothing will be done about your situation". So if you are looking for damaged products and NO help in replacing your hard earned items... go for it... Makro sure is the place for you!!!”
“⭐ 0/5 — Extremely Dissatisfied
I am extremely dissatisfied with Makro Online and their horrible customer service. My order has been delayed, and instead of providing a proper solution, I received a generic response saying that the courier could not get hold of the seller to collect my parcel.
The lack of proper communication, accountability and urgency is unacceptable. As a customer, I should not have to keep following up just to get answers about an order I have already paid for.
This has been a terrible shopping experience, and Makro’s customer service has done nothing to restore my confidence in them. I would not recommend Makro Online and will think twice before ordering from them again.
I phoned today for a update just to find out that my order was cancelled due to a supplier issue, they cancelled my order without even informing or consulting me...”
“I wish I had seen the reviews before I order. Placed an order on the 27th of September, delivery was schedule today the 8th of October. From the time I place my order ,I have not received any communication.
Seeing that the day (8th of October) is coming to an end , I reach out to their WhatsApp line. They do not have any information regarding my order. For a big company like Makro this is horrible services.
Today the 09 of October, they tell me I must wait 2-3 more days for them to give me a new delivery date. Pathetic service”
“I bought a computer through Makro online. After more than a week with no progress on my order I phoned and find out they can escalate the problem. Makro your system sucks. Never again from Makro”
“I bought a computer through Makro online. After more than a week with no progress on my order I phoned and find out they can escalate the problem. Makro your system sucks. Never again from Makro”
“Makro is pathetic
Worst company ever. They collected our machine on the 27th of july we heard nothing even after trying to get through to the correct department to handle it we where just given a run around. On the 21st we where told the machine is unrepairable so a voucher will be Issued still nothing try to call them no one can help and its a run around again. I mean really I have been washing everything by hand since the machine broke. But still we have no machine nad no answers. Pathetic judt pathetic”
“Their service is absolutely horrible. They deliver items separately. Then cancel the order and initiate a refund after 7 days of no update. Why approve a payment on something you don't have?”
“Their service is absolutely horrible. They deliver items separately. Then cancel the order and initiate a refund after 7 days of no update. Why approve a payment on something you don't have?”
“The worst and and irresponsible customer service I have ever received from a company as big as Makro not holding their marketplace suppliers to account, it's disgusting”
“I have ordered some items online but somehow manage to make a double payment. I e-mailed the Makro support team and was pleasantly surprised by their quick response and assistance. Once again I appreciate you”
“I have ordered a Iphone on the 16th of March. On the 18th it was ready for collection. Everyday since the promised day of delivery, which was, the 23rd of March I have been calling. The only response I receive from online support....failed collection and the case has been ESCALATED!!
This is the worst service I have ever encountered and the support team just passing the buck! How does one get hold of the CEO of such a company?”
“Makro is so unprofessional, I ordered a calculator online, looking at my app, the order update didn't change, I called them to find out what was going on only to be told that my order wasn't even processed, the supplier and the courier wasn't showing. Few hours later I received an SMS stating that my order was canceled, no apology no explanation. When I contacted them again, I was told that they couldn't get my item on from the supplier. Imagine the inconvenience, being told your order is canceled on the delivery day.”
“I ordered a phone from Makro and the delivery promised date has passed yet no communication and my order hasn't been delivered. I'm not impressed by their services at all , they are just wicked and inconsiderate”
“I ordered an air cooler on on the 6 February today is the 23 February no update was done as to why I did not get the delivery on the promised date. Their call centre will just tell you that they are escalating the matter by giving the ref number and after that nothing will be done. Makro ONLINE IS VERY BAD, THEIR SERVICE IS PATHETIC”
“Incompetent delivery service.
I received an SMS at 8:00 a.m. confirming delivery of my fridge. At 8:30 a.m., I called the driver to ask for an update and was told he would arrive in “less than 30 minutes.” By 9:00 a.m., with no further communication, I called again—only to be informed that he was still in Olifantsfontein, Johannesburg, at least an hour away from my location.
This level of poor planning and communication is unacceptable. In a market where delivery services like Checkers Sixty60 and Takealot operate efficiently and transparently, Makro is clearly falling far behind. If this is the standard of service, it is difficult to see how they expect to remain competitive.”
“On the 18th of December I ordered a school bag for my son. It is now over a month later and I am still awaiting a delivery. The schools started last week. After numerous emails and phone calls nothing has been done.”
