“I have ordered a Iphone on the 16th of March. On the 18th it was ready for collection. Everyday since the promised day of delivery, which was, the 23rd of March I have been calling. The only response I receive from online support....failed collection and the case has been ESCALATED!!
This is the worst service I have ever encountered and the support team just passing the buck! How does one get hold of the CEO of such a company?”
“Makro is so unprofessional, I ordered a calculator online, looking at my app, the order update didn't change, I called them to find out what was going on only to be told that my order wasn't even processed, the supplier and the courier wasn't showing. Few hours later I received an SMS stating that my order was canceled, no apology no explanation. When I contacted them again, I was told that they couldn't get my item on from the supplier. Imagine the inconvenience, being told your order is canceled on the delivery day.”
“I ordered a phone from Makro and the delivery promised date has passed yet no communication and my order hasn't been delivered. I'm not impressed by their services at all , they are just wicked and inconsiderate”
“I ordered an air cooler on on the 6 February today is the 23 February no update was done as to why I did not get the delivery on the promised date. Their call centre will just tell you that they are escalating the matter by giving the ref number and after that nothing will be done. Makro ONLINE IS VERY BAD, THEIR SERVICE IS PATHETIC”
“Incompetent delivery service.
I received an SMS at 8:00 a.m. confirming delivery of my fridge. At 8:30 a.m., I called the driver to ask for an update and was told he would arrive in “less than 30 minutes.” By 9:00 a.m., with no further communication, I called again—only to be informed that he was still in Olifantsfontein, Johannesburg, at least an hour away from my location.
This level of poor planning and communication is unacceptable. In a market where delivery services like Checkers Sixty60 and Takealot operate efficiently and transparently, Makro is clearly falling far behind. If this is the standard of service, it is difficult to see how they expect to remain competitive.”
“On the 18th of December I ordered a school bag for my son. It is now over a month later and I am still awaiting a delivery. The schools started last week. After numerous emails and phone calls nothing has been done.”
“makro is the most unreliable company to deal with.
i ordered my kids xmas gifts online - and the day before xmas they cancelled the last item without even advising me. worst service i have ever received. Please never order online from Makro. Out of the 6 items i ordered at the end of Nov, i have received 2 items and the rest were cancelled by Makro at all random dates.”
“Placed an order and the wrong item was delivered. Not a big deal as mistakes happen. But then despite repeated calls and emails there was no response. Terrible customer service. Terrible delivery. Terrible response.”
“On 01 November 2025, I bought a foldable wardrobe online, for R456.
This morning (10 days later) they cancelled my order and raised the price of the item to R1 200.
No communication in between, just a discrete refund.
Section 23 of the Consumer Protection Act prohibits this conduct.
I incurred bank charges in processing the purchase. I also bought items I did not need, in order to qualify for free delivery.
Does the refund consider all this? You guessed it.... NO.
If this isn't unethical, I don't know what is.”
“I bought a UPS trolley from Makro in May 2025. Three months later, it stopped functioning properly. I then began the process to try and return it to Makro.
After a bit of a struggle, they collected it and then returned it almost a month later, only to find that it is still faulty.
I contacted them again and after several emails, they collected the item and then said they could not refund it because the plug had been changed. That's a poor excuse for not attending to the matter.
I'm still waiting for feedback from Makro online as to how they plan to replace this faulty item.
It has been a 3-month battle, and it's still not resolved.”
“Am not happy with the service I experienced with you guys. I ordered grocery basics with you Makro online on the 4th September . To my surprise on the 5th my order was cancelled due to our of stock which I fail to understand till this day. Fine I waited for my refund till today yes it says between 2-10 days. The main issue here am unemployed mother who doesn't have income I used to social grant money to buy basic food for my children, but till today there's no food nor refund my children are staving I regret trusting you. I will never recommend you to anyone.”
“I bought on Makro online. Still did not receive my order. Makro say they do not know what is going on and can’t give me any information regarding my order. My order was promised to be delivered on the 5th of September 2025. I got flase information regarding my order on the makro online app. I am struggling to get my money back.”
“I ordered a gun safe that was supposed to be delivered 26.06.2025. Today is 02.07.2025 and still not delivered. I sent a email to support that called me on 30.06.2025 to confirm the delivery will be for 01.07.2025. Till now still nothing, at this point they can keep the safe refund my money and I will go spend it somewhere else where customer service is important. Last time ordering anything from Makro.
Order details: OD434729207719894100 Tracking ID : MP0195663”
“I ordered a few things online and they said that i was going to receive my products on said date and it did not arrive on said date and when i phoned the driver said all of his deliveries were done so now i need to sit without my products for i don’t know how long and i need my products”
“I bought a heater online on 8May, delivery was the next day. the heater was not in good condition so i logged a return same day. Best believe i still have the heater with me its not collected and they havent made my refund. im deeply disappointed in Makro and i have made several phone calls to follow up but they keep telling me that a returned is logged but for how long? very irritated by this.”
“April 20, 2025, Makro Alberton
I am writing to express my extreme disappointment with the service I received today. When I attempted to return the Hot Belt Power, I was assisted by a staff member who claimed to be a manager, Dianna/Dinah, who refused to show her name tag. After waiting 20 minutes, she called another manager, Rechael, who explained the return policy due to hygiene reasons.
However, the poor handling of the situation by the first manager was unacceptable. She advised me to sell the item to a family member or find another use for it, which was unhelpful and unprofessional.
This experience marks a significant departure from the excellent service I've come to expect from Makro over my 15+ years of shopping with them. I hope you will take my feedback seriously and address the issues with staff training and customer care.
Sincerely
Sandile Thanjekwayo”
