“1. I have ordered a carpet ON THE 25TH OF JUNE that did not come forever and cancelled the order.
2. A few days later, the courier arrived with my order and I told him to take it back since the order was cancelled.
3. I have requested for my refund of R1080.10 (several phone calls and the same explanation every time!)
4. On the 16th of July I have received an email from ******, confirming that my refund has been approved and that the process has been initiated.
5. Then on the 30th of July I get an email from .........., telling me that they could not get hold of me and that they want to arrange the collection of the order. WHAT IS GOING TO BE COLLECTED?
6. On the 5th of August I received an email from Makro to inform me that the order was delivered. WHICH ORDER AND WHO SIGNED FOR IT AT 15:02 PM?
I WANT MY REFUND!!!
The staff at Makro is obviously not properly trained!!!”
“Ordered Environmental impact assessment : A practical guide for the discerning practitioner on 2 May 2023. Order Number: MAK4548xxx Delivery to be 8 May 2023. Order Confirmed on 02 May 2023, 11.41 AM. I will not be ordering on this platform anymore. Just poor customer service. No further communication from MAKRO”
“I ordered goods from Makro, the order was incomplete. Sent it back to store. Could not get them to understand that it needs to be re sent correctly. Then settled for a refund..... Makro are finding it difficult to authorise that as well.... MAKRO COME ON... why do you offer on line if you cannot oblige. Their workers are striking but they have charged me for products I don't have... is this not theft??
Oh and I cant speak to a manager.... and they wont allocate a refund from another store and Strubens Valleys lines are broken.... I could not make this story up!!! Makro you're a joke... although you have manage to take my money with no goods. To avoid further, please call me on 0824572737”
