Great online videos to explain the features of the chairs I considered. Once I called, I had professional, knowledgeable interactions with Luis. Even thought the chair I purchased was same priced at other sellers, Luis' service and the airfare stipend finalized my decision to buy from Massage Chair Planet. I’ve had the chair now for about three weeks. It was delivered expertly and setup exactly where I asked. The delivery date was spot on from what the website initially showed. My wife and I are very satisfied with our Human Touch Novo XT2. It does all the videos say and show and is a nice looking piece in our home.