Massage Chair Planet Reviews

4.8 Rating 191 Reviews
94 %
of reviewers recommend Massage Chair Planet
4.8
Based on 191 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022
Ning Zhou
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 5th January 2021
Simon Jan
4
Anonymous
Anonymous  // 01/01/2019
Mark was our salesperson and was very helpful working with us to choose the best chair for our needs. There was no pressure and he did not try to up-sale. If you go into the St. George store, be sure and ask for Mark -- he is very professional, knowledgeable and friendly.
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Posted 2 weeks ago
Absolutely worst service...I was lied to and treated with disrespect once ordered was placed. Tanner went back on his word about how an experienced tech would put the chair together. They instead sent a moving company (Werner Moving Company) who told me over the phone that they never installed a massage chair before. This is a $15000 massage chair! How can you lie and say an experienced tech would install this? It gets even worse, there is a review where a customer said that Massage Chair Planet used this same moving company to deliver a massage chair, and they damaged the customer's floors and the delivery guy bullied and almost physically fought the customer at their own house. WOW! Then Massage Chair Planet responded to the review saying they will never use this same moving company (Werner) going forward. Well guess what? They used the same moving company for my delivery! Tanner's response was that all their negative customer reviews are based on customers having a bad day. Is this someone who you would trust to do business with? When a salesman makes a comment like that to explain the past bad reviews, that should be a clear indicator to steer away from this company. I'm not having a bad day, but I wrote this negative feedback. Thankfully, Luraco themselves reached out to me and resolved the issue. I will do business with Luraco, but never again will I buy anything through Massage Chair Planet.
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Posted 3 months ago
Works great in conjunction with PT and Chiropractor regimen . I enjoy so many of the programs that it’s hard to decide which to do. Would have liked to have more heat( it’s 1/2 the heat of most in my opinion so far . I had mine for just over a month now I think .
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Posted 3 months ago
Curb side delivery was on time and chair was handled with care
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Posted 4 months ago
When I went into the store Mark was very friendly and asked how he could help. I told him what I was looking for and the price range I was looking for and he directed me very quickly. I didn't feel like he was trying to upsell me. I felt like he was trying to help me get what I wanted.
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Posted 4 months ago
The salesperson was very professional and very helpful I love the chair thank you for everything
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Posted 8 months ago
The staff , sale team is very friendly, quick solving any problem, reliable , the prices are very reasonable, could afford it
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Posted 10 months ago
Great chair. We use it daily and Mark was great to work with. Definitely recommend.
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Posted 10 months ago
The massage chair was inadequate and disappointing and needed to be returned. The delivery of the chair took a long time. The credit for the return has not yet been processed, and the cost to return the chair was 44% of the cost of the chair. Please process the credit ASAP!
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Posted 11 months ago
I was extremely happy to see Massage Chair Planet in St. George, Utah when we were looking for a massage chair. Mark was so helpful in helping us find the perfect massage chair.
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Posted 11 months ago
The gentleman were professional, nice and efficient
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Posted 1 year ago
I like my chair. Since I am handicapped, it helps me get up and down,
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Posted 1 year ago
Massage Chair Planet has a wide variety of awesome massage chairs. Marcos Madeira was very helpful and very knowledgeable in all the chairs we where very excited to try out a few too . We went home with one too and it was delivered the next day . I highly recommend this store .
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Posted 1 year ago
If anyone is looking for a lift recliner chair the Ultra Comfort 562 chair is for you. This chair is more than you can dream of it is truly AMAZING!! If interested in talking to a salesman please ask for Tanner. Very knowledgeable and so kind and great service just couldn’t ask for anything more. Judy from KY
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Posted 1 year ago
Great if needed>
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Posted 1 year ago
So comfy even for a larger person. Material is soft and durable. The controls are easy to use for my 90 year mom. Great price bought direct from here instead of marked up for the sale chair elsewhere.
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Posted 1 year ago
I was going on vacation shortly after ordering my chair and the local dealer in Las Vegas held it for me in his warehouse. Great Service !!
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Posted 1 year ago
I wasn't here when it was delivered but I hear it went well. The back of the chair was broken, but I called and they sent out a replacement part right away and the tech came and fixed it himself. All in all a WONDERFUL experience.
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Posted 1 year ago
We all know that consumers often times get themselves in trouble by not reading the small print - the small print is intentful and not by mistake. Company’s often highlight all the things consumers want to see because if they highlighted the small print, they would likely not make a sale Full disclosure: I did not read ALL of the fine print - but let me lay everything out before you raise a brow. I typically scan for numbers (percentages and when payoff is scheduled) and I rarely finance unless it’s 0% interest - I can keep the money in an investment to pay off the purchase and the longer the term, typically, the better (inflation). I happened to purchase a massage chair from Massage Chair Planet (MCP) during their pre-labor day sale, which did not qualify for the 0% 48 month term, but qualifies for their 0% 12 month term. Okay, my bad. But what makes this situation really terrible on their end are 4 things; 1) I called to verify their terms, which brings me to my second point 2) their instructions were unclear, but to their credit, they updated their site after I called it out. The intergration from a technical standpoint is fine, as it posts a transaction to Synchrony bank. But from a completeness and customer service standpoint a) Synchrony didn’t show the financing terms on their side, but they do have an area for this, which likely means, massage chair planet is not sending (or did not send at the time of the approval process), what terms I signed up for b) massage chair planet posted (later) that I was approved for 6 months 0% financing - they fixed this. I just want to be clear that they resolved that issue, but companies should not get credit for doing what is right, as it’s the bare minimum c) MCP did not make explicit the terms during the checkout. After I called, MCP confirmed that, “*Your purchase* qualifies for the 0% 48 month term. It’s not that I qualify, but the purchase that is in progress qualifies. 3) I sent an email, as their process was so nebulous that I wanted to cover my own a**, so I emailed to get clarity in writing. They confirmed again that my purchase qualified for 0% 48 month and was sent an invoice which I was told to look it over and I replied, “As long as I get 0% at 48 months, it looks fine” 4) the invoice failed to spell out the terms/special and they failed to correct any misunderstandings. Did I miss the terms? Yes. BUT, so did they, on two occasions and they had a third opportunity after I replied to the invoice email. I offered to split the financing cost of $750 (financing charge passed down to MCP from Synchrony), as they were wanting me to pay $500, so I declined. Even though they made the mistake 2 times, and I, once, I figure that we could both share the mistake and cost. They declined. I figured I was at least fair, and if I paid more than half, it would be saying, “We will make our mistake right by you paying more”, because, I did verify on two occasions and if they don’t know their terms, then how clear is it to the consumer? So what’s the big fuss? For the sake of argument, they have terms written out that I signed up for. Well, they also written out through email and verbally, what those terms were. However, maybe it’s a false dichotomy, but I can only reduce this issue into 1 of 2 scenarios; 1) they mislead me and misrepresented the terms on purpose, or 2) they didn’t know the terms themselves If either one of these cases exist, then they should split the cost. After all, it should be the bare minimum thing to do.
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Posted 1 year ago
Customer service is great! They reached out to me after the delivery to check on the service provided since I purchased the white glove delivery service. I informed them of my dissatisfaction due to the shortage of manpower to get the chair upstairs--causing scratches on the chair. They reached out to the manufacturer and delivery service company and made things right by reimbursing the delivery service fee.
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Posted 1 year ago
Massage Chair Planet is rated 4.8 based on 191 reviews