Massage Chair Planet Reviews

Name: Massage Chair Planet
Address: 6255 South Durango, Suite 114, Las Vegas, Nevada
Rating: 4.74

4.7 Rating 213 Reviews

93 %

of reviewers recommend Massage Chair Planet

4.7

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone

About Massage Chair Planet:

Massage Chair Planet has been helping people find the right massage chair since 1995. We're an authorized dealer for the leading brands, with showrooms in Las Vegas, NV and St. George, UT, plus a 110% price match, financing options, white glove delivery and in-home trial programs. Our team knows these chairs inside and out - call 888-899-5941 and talk to a real specialist before you buy.

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Massage Chair Planet 5 star review on 5th April 2022

Ning Zhou

Massage Chair Planet 5 star review on 17th January 2021

Tim Sheldon

Massage Chair Planet 5 star review on 5th January 2021

Simon Jan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was nervous to purchase a CPO, but the chair is in excellent condition and has been helping with my chronic pain and sleep quality. Certainly worth the investment.”

Helpful Report

Posted 2 weeks ago

Thanks for the 5 Star Review! We’re glad the CPO chair is in excellent condition and helping with your chronic pain and sleep quality. It’s great to hear you feel it’s worth the investment. Kind regards, Team Massage Chair Planet

Posted 2 weeks ago

“Almost two months from ordering and chair has not been delivered yet!”

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Posted 1 month ago

Hi Michael, Thanks for sharing this. That delay is not what we’d want for any customer. I do see that it was delivered on August 11th. Are you enjoying it? Please post pictures and any comments. We're here to assist. Best regards, Team Massage Chair Planet

Posted 2 weeks ago

“We had a great experience at Massage Chair planet. Great customer service. The owner was easy to talk to and honest. We are really enjoying our massage chair. We got a refurbished chair for a great price and it looks and feels brand new. Thank you!!”

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Posted 1 month ago

Thanks for the 5 Star Review, Lorissa! We’re glad you had a great experience and that the chair is meeting your expectations. It’s wonderful to hear you’re enjoying the refurbished chair and that our team, including the owner, was easy to talk to and honest. Kind regards, Team Massage Chair Planet

Posted 2 weeks ago

“First time buyer from the company and I can say that I had a great experience. Easy to use website and the delivery process was pretty straight forward. I did pay for the white glove delivery and it went well. I talked to someone at the store and was able to resolve an issue right away. Would definitely recommend if you’re in the market for a massage chair.”

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Posted 2 months ago

Thanks for the 5 Star Review, Fadi! We’re glad you had a great experience as a first-time buyer, that the website was easy to use, the delivery process was straightforward, the white glove delivery went well, and that you could resolve the issue quickly with our team. We appreciate your recommendation. Kind regards, Team Massage Chair Planet

Posted 2 months ago

“The delivery agents were efficient, knowledgeable and friendly. Did a great job.”

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Posted 3 months ago

Thanks for the 5 Star Review, Richard! We’re glad the delivery agents were efficient, knowledgeable and friendly, and that they did a great job. Kind regards, Team Massage Chair Planet

Posted 2 months ago

“A good place to do business with. I ordered a chair online and then changed my mind about which model I wanted. I called and they were very friendly and made the change easily. Then after my chair was delivered there were a couple of functions that were not working. I called again and they were still friendly and got me connected with the delivery company to get the problem resolved. Also, their prices were much better than the local store where I looked at the chair.”

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Posted 5 months ago

Thanks for the 5 Star Review, Elisa! We’re glad you had a smooth model change, and that we could get the delivery issues resolved. It’s great to hear our prices stood out for you. Kind regards, Team Massage Chair Planet

Posted 5 months ago

“They took great care with me! Delivered my chair too. Love the service and love my chair. Everyone should have one in my opinion.”

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Posted 5 months ago

Thanks for the 5 Star Review! We’re thrilled you’re happy with the chair and the service, and glad we could deliver it as well. If you need anything, just give us a shout. Kind regards, Team Massage Chair Planet

Posted 5 months ago

“The massage chair we purchased works wonderfully, it was refurbished by Massage Chair Planet. However.... Massage Chair Planet is a distributor of chairs, not the manufacturer of them, so I will strictly review their sales and delivery process. We purchased our chair during a black friday promotion in which the unit we selected was alllegedly $10,000 off, it was actually just listed at a very standard price but reported to be at a huge imaginary discount. This felt dishonest as the chair brand new doesn't cost as much as it said the standard cost was on Massage Chair Planet's website. But I digress... Here is where massage planet really lost me, their white glove delivery service that we paid an additional $150 for, absolutely sucked. The chair was delivered with 2/3 of the pieces constructed, because of this the chair couldn't fit through any of our internal doorways. Rather than taking the unit apart and setting it up in the room of our choosing, I get a call saying, "we can shove it through the doorway, but it will certainly either scratch the chair or your door." I clarified that I'd like them to dissasemble the unit to fit into the room selected (the white glove delivery said they could deliver to any room of our choosing). They assured me they were not knowledgable enough about the product to disassemble the pieces and re-assemble it. They ended up leaving the chair in the middle of my living room, not at all near the room we had selected for it. 0/10 would not reccomend their delivery service, which seeing as that's what Massage Chair Planet actually does to my understanding, I just don't reccomend them at all.”

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Posted 6 months ago

Hi Dallin, Thanks for leaving this review. This definitely helps us understand our strengths and weaknesses. We ship all of our chairs direct from the manufacturer. Some chairs come fully assembled and others do not. For the chairs that do not come fully assembled our white glove delivery crew is well versed on assembling them once they are in the room of choice. If the chair already comes with the side panels on it the manufacturer does not recommend anyone disassembling them except for a service team. On the detail page for the product you're looking at there is a "Specs" tab which shows the minimum doorway width needed in order for the chair to fit through it. Perhaps you overlooked that when placing your order? As far as the price is concerned, the manufacturer tells us what price we have to price it at. It will be the same on any massage chair retailers website, unless they are in violation of the manufacturer's minimum advertised price policy. But once again I'm really sorry to hear that you had a bad experience with the home delivery company. We really do bend backwards to keep our customers happy.

Posted 6 months ago

“Clean, fast, effective service. Also picked up the old chair.”

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Posted 6 months ago

Thanks for the 5 Star Review. We appreciate your business.

Posted 6 months ago

“Had some issues with Ogawa fullfilling the order, but the MCP customer service rep, Tanner and Adam stayed worked diligently to satisdy me and ulimately got me into a higher end chair for almost the same price. Love my chair and love MCP! Thanks guys!”

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Posted 8 months ago

“Awesome chair! We use it everyday. Mark was great to work with and we appreciated his recommendation on which chair we should purchase. Definitely recommend this store!”

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Posted 10 months ago

Jake, thanks for the 5 Star Review. We are so happy that you love your chair and the service you received while at the store. We also appreciate the word of mouth advertising. Have a Great Holiday Season! The Massage Chair Planet Team

Posted 10 months ago

“Buying a massage chair is not a common purchase, For us it was one we thought about and researched for a long time. We ended up visiting Massage Chair Planet which was one of a few place we considered and it became clear that working with them was the smartest, safest and most enjoyable experience. Further, we got a fantastic deal, a great warranty and white glove delivery and the precise chair we loved at our budget. Great sales folks and a great assortement of chairs of different types and features.”

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Posted 1 year ago

Thanks for the 5 Star Review. We’re thrilled you found Massage Chair Planet the smartest and safest choice, and that the deal, warranty, white glove delivery, and chair met your budget and expectations. We appreciate your kind words about our team and selection. Enjoy your chair, and thanks again for choosing us! Best regards, Team Massage Chair Planet

Posted 6 months ago

“Best price I found online. Good white glove delivery service. I use the chair daily now. Posted on social media and hope they got some referrals.”

Massage Chair Planet 5 star review on 6th June 2025

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Posted 1 year ago

Hi Nick, The Orion Duo is an amazing chair. Thanks for the positive review and keep on enjoying your masseuse. Regards, Adam

Posted 1 year ago

Thanks for the 5 Star Review, Nick. We’re glad you’re enjoying the chair and that you found the price and white-glove delivery satisfying. Appreciate the referral thoughts! Best regards, Team Massage Chair Planet

Posted 6 months ago

“Great options of massage chairs available to view and compare combined with great customer service. Highly recommend visiting if interested in a high quality massage chair with great support”

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Posted 1 year ago

“The service was personel and I had a chance to try 5 different chairs in the store which helped me decide. I appreciated the ease of the whole process.”

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Posted 1 year ago

“Great service and ability to trial many chairs.”

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Posted 1 year ago

“Supreme Asset was incredible in helping me reclaim my $203,000 investment from a scam platform. Their professionalism and expertise were evident throughout the process, providing clear guidance and regular updates. They worked tirelessly to ensure a successful recovery, and I couldn’t be more grateful for their help. I highly recommend them to anyone facing a similar situation. Contact them at 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐨𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 𝐟𝐨𝐫 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞.””

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Posted 1 year ago

“Great great great price on a high high high quality item”

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Posted 1 year ago

“Mark Johnson in the St. George store was very helpful and easy to work with. His knowledge of the product and easy demeanor made it seem like I was talking with a friend. We will definitely consider working with Mark in the future if and when we decide to get a chair.”

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Posted 1 year ago

“I had a positive experience at Massage Chair Planet. I stopped in on a Tuesday afternoon when Adam the owner was working. Adam was very patient and answered all my questions and let me try 2 different massage chairs. I purchased an Osaki OP-4D Solis which has worked out very well for me. I am recovering from cancer treatment ad am not capable of exercising to an acceptable level. My massage chair is definitely helping. Adam truly wants his customers to be satisfied he is a fine fellow. AAA + all the way”

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Posted 2 years ago

Massage Chair Planet is rated 4.7 based on 213 reviews