Massage Chair Planet Reviews

4.8 Rating 192 Reviews
94 %
of reviewers recommend Massage Chair Planet
4.8
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022
Ning Zhou
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 5th January 2021
Simon Jan
4
Anonymous
Anonymous  // 01/01/2019
We placed a phone order after reading the very many positive reviews. We dealt with Tanner, and our experience was seamless. I would highly recommend using the company if you know what you want, and I presume that they could be very helpful in person as well.
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Posted 2 years ago
The chair is amazing. The best purchase ever!!
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Posted 2 years ago
I have two words. Incredible service. It seems like service is no longer a priority anymore in business but Massage Chair Planet hasn't heard that. Not only did I get the best price they went above and beyond to answer my questions, offer advice and support me through the process of delivery. I look forward to working with them again!
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Posted 2 years ago
I love it and very enjoy it thank you so much
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Posted 2 years ago
Great price, honest and transparent, great white glove delivery from 3 men who actually worked for daiwa and knew everything about the unit, tested everything and 1 year later stilloving the chair!
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Posted 2 years ago
Absolutely worst service...I was lied to and treated with disrespect once ordered was placed. Tanner went back on his word about how an experienced tech would put the chair together. They instead sent a moving company (Werner Moving Company) who told me over the phone that they never installed a massage chair before. This is a $15000 massage chair! How can you lie and say an experienced tech would install this? It gets even worse, there is a review where a customer said that Massage Chair Planet used this same moving company to deliver a massage chair, and they damaged the customer's floors and the delivery guy bullied and almost physically fought the customer at their own house. WOW! Then Massage Chair Planet responded to the review saying they will never use this same moving company (Werner) going forward. Well guess what? They used the same moving company for my delivery! Tanner's response was that all their negative customer reviews are based on customers having a bad day. Is this someone who you would trust to do business with? When a salesman makes a comment like that to explain the past bad reviews, that should be a clear indicator to steer away from this company. I'm not having a bad day, but I wrote this negative feedback. Thankfully, Luraco themselves reached out to me and resolved the issue. I will do business with Luraco, but never again will I buy anything through Massage Chair Planet.
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Posted 4 months ago
Great chair. We use it daily and Mark was great to work with. Definitely recommend.
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Posted 11 months ago
The massage chair was inadequate and disappointing and needed to be returned. The delivery of the chair took a long time. The credit for the return has not yet been processed, and the cost to return the chair was 44% of the cost of the chair. Please process the credit ASAP!
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Posted 1 year ago
We all know that consumers often times get themselves in trouble by not reading the small print - the small print is intentful and not by mistake. Company’s often highlight all the things consumers want to see because if they highlighted the small print, they would likely not make a sale Full disclosure: I did not read ALL of the fine print - but let me lay everything out before you raise a brow. I typically scan for numbers (percentages and when payoff is scheduled) and I rarely finance unless it’s 0% interest - I can keep the money in an investment to pay off the purchase and the longer the term, typically, the better (inflation). I happened to purchase a massage chair from Massage Chair Planet (MCP) during their pre-labor day sale, which did not qualify for the 0% 48 month term, but qualifies for their 0% 12 month term. Okay, my bad. But what makes this situation really terrible on their end are 4 things; 1) I called to verify their terms, which brings me to my second point 2) their instructions were unclear, but to their credit, they updated their site after I called it out. The intergration from a technical standpoint is fine, as it posts a transaction to Synchrony bank. But from a completeness and customer service standpoint a) Synchrony didn’t show the financing terms on their side, but they do have an area for this, which likely means, massage chair planet is not sending (or did not send at the time of the approval process), what terms I signed up for b) massage chair planet posted (later) that I was approved for 6 months 0% financing - they fixed this. I just want to be clear that they resolved that issue, but companies should not get credit for doing what is right, as it’s the bare minimum c) MCP did not make explicit the terms during the checkout. After I called, MCP confirmed that, “*Your purchase* qualifies for the 0% 48 month term. It’s not that I qualify, but the purchase that is in progress qualifies. 3) I sent an email, as their process was so nebulous that I wanted to cover my own a**, so I emailed to get clarity in writing. They confirmed again that my purchase qualified for 0% 48 month and was sent an invoice which I was told to look it over and I replied, “As long as I get 0% at 48 months, it looks fine” 4) the invoice failed to spell out the terms/special and they failed to correct any misunderstandings. Did I miss the terms? Yes. BUT, so did they, on two occasions and they had a third opportunity after I replied to the invoice email. I offered to split the financing cost of $750 (financing charge passed down to MCP from Synchrony), as they were wanting me to pay $500, so I declined. Even though they made the mistake 2 times, and I, once, I figure that we could both share the mistake and cost. They declined. I figured I was at least fair, and if I paid more than half, it would be saying, “We will make our mistake right by you paying more”, because, I did verify on two occasions and if they don’t know their terms, then how clear is it to the consumer? So what’s the big fuss? For the sake of argument, they have terms written out that I signed up for. Well, they also written out through email and verbally, what those terms were. However, maybe it’s a false dichotomy, but I can only reduce this issue into 1 of 2 scenarios; 1) they mislead me and misrepresented the terms on purpose, or 2) they didn’t know the terms themselves If either one of these cases exist, then they should split the cost. After all, it should be the bare minimum thing to do.
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Posted 1 year ago
The lower leg massagers/airbags are not as good as they could/should be. The bluetooth speakers only stay connected for about 10 seconds and then sound goes away. Their is a lot of variety of preprogrammed massages.
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Posted 2 years ago
Tanner was so awesome.. Great experience! Saved time and money plus added benefit of 90 day in home trial period
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Posted 2 years ago
It’s great love my chair so much
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Posted 2 years ago
The customer service is top notch. They go above and beyond to make sure your experience is well remembered. Tanner provided the knowledge we needed to make our purchase. Kelly made sure to get our chair delivered asap. Would highly recommend. 5star plus..
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Posted 2 years ago
Wow 😳 what a great pleasure it has been buying my chair everyone was so very nice.Also Tanner is so very pleasant and knew his business .thank you all for your kindness to trying to better me and my health.And it works Great.
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Posted 2 years ago
Had contact with MCP at least five times , and every time everyone was great.We've had our chair for two weeks now and simply love it.
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Posted 3 years ago
It took a little bit to finally get the parts needed.
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Posted 3 years ago
As a distributor, you should absolutely have a list of open orders. You did a very, VERY poor job of communicating. I was told the chair shipped, then it was 4 weeks to ship - allegedly - and then I’m told things are on backorder. Now, it's 3 more weeks (or more). That would’ve been really good to know. My payment was made and nothing to show for it for 7+ weeks. Not good.
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Posted 3 years ago
Ordered and paid for the chair over a month ago. No chair yet and no info! Haven't heard a word. Hope massage chair planet aren't scammers. Can't really comment on a chair I don't have.
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Posted 3 years ago
Great online videos to explain the features of the chairs I considered. Once I called, I had professional, knowledgeable interactions with Luis. Even thought the chair I purchased was same priced at other sellers, Luis' service and the airfare stipend finalized my decision to buy from Massage Chair Planet. I’ve had the chair now for about three weeks. It was delivered expertly and setup exactly where I asked. The delivery date was spot on from what the website initially showed. My wife and I are very satisfied with our Human Touch Novo XT2. It does all the videos say and show and is a nice looking piece in our home.
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Posted 3 years ago
Good customer service. Overall great experience.
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Posted 3 years ago
Massage Chair Planet is rated 4.8 based on 192 reviews