I've had my Human Touch Novo XT2 for about a month now. It's been one of my best purchases ever! Adam Gordon helped me through all of my decisions about what to buy and how to finance. He was a blast to work with, and made the process fun and easy. I got my chair even earlier than expected, and it has been a miracle for me and my husband. I highly recommend buying your massage chair from massagechairplanet.com! My husband was a little concerned that being about 1500 miles away, and unable to actually meet Adam, that the company might not be legit, but I never had my doubts. Adam was just a very sincere and straightforward guy...no high pressure salesman at all. I had a confident feeling right from the start. We are so hooked on having a massage chair now, that we plan to always have one, and I will certainly buy all my future chairs from massagechairplanet.com, and hopefully Adam will still be there to be my guide!