I'm not getting compensated for this review, and I'm not a professional reviewer, so it's genuine... Kelly, Adam and Tanner all worked together as a team to assist me. They were very kind and helpful, professional and no pressure at all. It was a complete pleasure, and in some ways, a lot better shopping with massagechairplanet.com remotely than buying from someone locally. The product was better than what we expected, the delivery and installation went off without a hitch, and we have the peace of mind knowing our purchase is protected with an extended warranty for 5 years. I'll definitely keep them in mind for next time I need something. I can't say enough good things about them -- do yourself a favor -- enjoy the lowest price (I saved $2,000 over the price anywhere else for the same item), know you'll be treated well and your business is valued (something in short supply these days). These guys aren't in it for a quick buck or commission. They care about us as customers! Enjoy one of the best online shopping experiences available today!