I am compelled to share my experience with Max Life Insurance due to continued negligence and a lack of accountability from their customer service and branch personnel. Over the past three years, I have repeatedly requested a correction in my date of birth in their records. Despite submitting all required and valid documents—including my Birth Certificate, High School Certificate, PAN Card, and Aadhaar Card—the update has not been made to date. What has been even more disappointing is the unprofessional conduct of certain staff members, including managers and customer support representatives, who have often been dismissive, uncooperative, and at times disrespectful during interactions. This has left me feeling helpless and frustrated, with no clear resolution in sight. As a policyholder, I expect a minimum level of responsiveness and professionalism—especially from a reputed insurance provider. Unfortunately, my experience has been quite the opposite. I am now considering filing a formal complaint with the Insurance Regulatory and Development Authority of India (IRDAI) and pursuing the matter through appropriate consumer grievance channels. I hope this review encourages the company to take customer issues more seriously and improves their service standards. Sincerely, Shailendra Singh