“Terrible experience with Axis Max Life Insurance. No guidance, no updates, no communication — I had to chase for every detail. Customer service is unprofessional and unresponsive. Absolutely disappointing and not trustworthy.”
“I’ve had a great experience with Max Life Insurance, and I must say their commitment to customer service and transparent communication really made me happy. From choosing the right plan to managing my policy digitally, everything has been smooth and reliable. Their prompt responses and helpful support team gave me confidence that my financial future is in safe hands.
Recently, I noticed that Max Life Insurance has transitioned to a new brand identity as Axis Max Life Insurance, including a domain change to www.axismaxlife.com. While the name and domain have changed, the quality of service remains top-notch. This strategic partnership with Axis Bank has only added more strength to the brand and more trust for customers like me.”
“I am compelled to share my experience with Max Life Insurance due to continued negligence and a lack of accountability from their customer service and branch personnel.
Over the past three years, I have repeatedly requested a correction in my date of birth in their records. Despite submitting all required and valid documents—including my Birth Certificate, High School Certificate, PAN Card, and Aadhaar Card—the update has not been made to date.
What has been even more disappointing is the unprofessional conduct of certain staff members, including managers and customer support representatives, who have often been dismissive, uncooperative, and at times disrespectful during interactions. This has left me feeling helpless and frustrated, with no clear resolution in sight.
As a policyholder, I expect a minimum level of responsiveness and professionalism—especially from a reputed insurance provider. Unfortunately, my experience has been quite the opposite.
I am now considering filing a formal complaint with the Insurance Regulatory and Development Authority of India (IRDAI) and pursuing the matter through appropriate consumer grievance channels.
I hope this review encourages the company to take customer issues more seriously and improves their service standards.
Sincerely,
Shailendra Singh”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“I would advise caution regarding this company, as my experience was quite disappointing. I submitted a withdrawal request over a month ago, and although they claimed it had been processed, I later discovered that it had not been completed. Fortunately, I gathered all the necessary evidence and approached A M D A R K L I M I T E D /// C0M, where I successfully received my full profit and a refund within a few days.”
“One of worst insurance company. Made a big mistake buying term insurance from them 7 years back. Customer care non-existent, no policy payment reminders despite requesting it since last 3-4 years. Not sure what to do?”
“Max Life Insurance - Nasik BO is worst service. The peoples are not aware of the procedures. For simple ownership change, they are calling again and again to their office and in every visit they ask for different document.
Its realy very pathatic”
“Maxlife is not giving me my policy maturity proceeds since 12th Oct. All my complaints to customer helpline, their relationship managers, mails to their service dept, X(Twitter) handle elicit only automated responses. No one is giving any clear reason for this delay. No amount of pleading helps.”
“I took one police name whole life 16 year before . i have given 3.20L to MaX insurance company but after 16 year my fund value was 2.19L . Totally fraud company. its big scam is going on under the table of insurance in india .. Our hard core money is going into garbage. Adviced to all don't take any policy from MaX insurance. Total fraud company.”
“Max life office rajamundry staff are very co operative and friendly
Dont take max life policy. Its a big fraud company people wont recieve good retirns. It is a big trap”
“Initially, they appeared to be kind and trustworthy. However, once they gained access to my money, their behavior took a sharp turn. They began deceiving me, urging me to invest more funds to boost my profits. Subsequently, they ceased responding to my emails and messages. Fortunately, I was referred to Spacetel-capital, where I promptly received assistance and had my money returned within a matter of days.”
“Worst service...
With max life we are not going to save anything instead we loose our Hard earned money.
I invested 4.8lac and got back 2.3lac
No proper information, wrong communication, very bad customer support.
Total waste of time and money.”
“I don’t want to put 1 star also
Third classs company
Agents make fool to public
Only work for commission
Once you get policy after that no one response always ignored by agents
I m from Pune
I want to complaint against Mr Vipin (manager ) and Ganesh
University branch
He waste my money for 5 years once policy done no one respond”
