“A Warning to Anyone Considering Axis Max Life Insurance
I am the owner of two Axis Max Life policies, and I want to strongly caution anyone considering their products.
In June 2024, the company changed my registered email address without my authorization, and since then, I have lost access to both of my policies. Despite repeated attempts to get this corrected, no clarification or resolution has been provided.
As an NRI, I am unable to receive OTPs on my Indian number, making it impossible for me to log in or manage my account. Yet, Axis Max Life continues to debit payments from my account every month.
Over the past year, I have contacted every level of their support system — local branch representatives, NRI services, manager support, and even the grievance redressal officer (GRO) — but I have received only generic, unhelpful responses. No one has taken ownership of the issue, and no investigation has been initiated.
This experience has been extremely distressing. By denying me access to my own policies, Axis Max Life is playing with the financial security and future livelihood of my wife and daughter.
I sincerely hope this serves as a warning to others before they place their trust in this company.”
“Axis max life insurance, they auto debited premium including GST, and I have been following up for the refund, becausethere is GST waiverfor NRIs. It's been 7 months now. I am Scared how I will get my pension from if it's so difficult to get back the money they just deducted from my bank account. I regret the entire experience. The employee, who gave me the policy from Yes bank is also not responsible.”
“Terrible experience with Axis Max Life Insurance. No guidance, no updates, no communication — I had to chase for every detail. Customer service is unprofessional and unresponsive. Absolutely disappointing and not trustworthy.”
“I’ve had a great experience with Max Life Insurance, and I must say their commitment to customer service and transparent communication really made me happy. From choosing the right plan to managing my policy digitally, everything has been smooth and reliable. Their prompt responses and helpful support team gave me confidence that my financial future is in safe hands.
Recently, I noticed that Max Life Insurance has transitioned to a new brand identity as Axis Max Life Insurance, including a domain change to www.axismaxlife.com. While the name and domain have changed, the quality of service remains top-notch. This strategic partnership with Axis Bank has only added more strength to the brand and more trust for customers like me.”
“I am compelled to share my experience with Max Life Insurance due to continued negligence and a lack of accountability from their customer service and branch personnel.
Over the past three years, I have repeatedly requested a correction in my date of birth in their records. Despite submitting all required and valid documents—including my Birth Certificate, High School Certificate, PAN Card, and Aadhaar Card—the update has not been made to date.
What has been even more disappointing is the unprofessional conduct of certain staff members, including managers and customer support representatives, who have often been dismissive, uncooperative, and at times disrespectful during interactions. This has left me feeling helpless and frustrated, with no clear resolution in sight.
As a policyholder, I expect a minimum level of responsiveness and professionalism—especially from a reputed insurance provider. Unfortunately, my experience has been quite the opposite.
I am now considering filing a formal complaint with the Insurance Regulatory and Development Authority of India (IRDAI) and pursuing the matter through appropriate consumer grievance channels.
I hope this review encourages the company to take customer issues more seriously and improves their service standards.
Sincerely,
Shailendra Singh”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“I would advise caution regarding this company, as my experience was quite disappointing. I submitted a withdrawal request over a month ago, and although they claimed it had been processed, I later discovered that it had not been completed. Fortunately, I gathered all the necessary evidence and approached A M D A R K L I M I T E D /// C0M, where I successfully received my full profit and a refund within a few days.”
“One of worst insurance company. Made a big mistake buying term insurance from them 7 years back. Customer care non-existent, no policy payment reminders despite requesting it since last 3-4 years. Not sure what to do?”
“Max Life Insurance - Nasik BO is worst service. The peoples are not aware of the procedures. For simple ownership change, they are calling again and again to their office and in every visit they ask for different document.
Its realy very pathatic”
“Maxlife is not giving me my policy maturity proceeds since 12th Oct. All my complaints to customer helpline, their relationship managers, mails to their service dept, X(Twitter) handle elicit only automated responses. No one is giving any clear reason for this delay. No amount of pleading helps.”
“I took one police name whole life 16 year before . i have given 3.20L to MaX insurance company but after 16 year my fund value was 2.19L . Totally fraud company. its big scam is going on under the table of insurance in india .. Our hard core money is going into garbage. Adviced to all don't take any policy from MaX insurance. Total fraud company.”
