“Terrible experience with Axis Max Life Insurance. No guidance, no updates, no communication — I had to chase for every detail. Customer service is unprofessional and unresponsive. Absolutely disappointing and not trustworthy.”
“I am compelled to share my experience with Max Life Insurance due to continued negligence and a lack of accountability from their customer service and branch personnel.
Over the past three years, I have repeatedly requested a correction in my date of birth in their records. Despite submitting all required and valid documents—including my Birth Certificate, High School Certificate, PAN Card, and Aadhaar Card—the update has not been made to date.
What has been even more disappointing is the unprofessional conduct of certain staff members, including managers and customer support representatives, who have often been dismissive, uncooperative, and at times disrespectful during interactions. This has left me feeling helpless and frustrated, with no clear resolution in sight.
As a policyholder, I expect a minimum level of responsiveness and professionalism—especially from a reputed insurance provider. Unfortunately, my experience has been quite the opposite.
I am now considering filing a formal complaint with the Insurance Regulatory and Development Authority of India (IRDAI) and pursuing the matter through appropriate consumer grievance channels.
I hope this review encourages the company to take customer issues more seriously and improves their service standards.
Sincerely,
Shailendra Singh”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“I would advise caution regarding this company, as my experience was quite disappointing. I submitted a withdrawal request over a month ago, and although they claimed it had been processed, I later discovered that it had not been completed. Fortunately, I gathered all the necessary evidence and approached A M D A R K L I M I T E D /// C0M, where I successfully received my full profit and a refund within a few days.”
“One of worst insurance company. Made a big mistake buying term insurance from them 7 years back. Customer care non-existent, no policy payment reminders despite requesting it since last 3-4 years. Not sure what to do?”
“Max Life Insurance - Nasik BO is worst service. The peoples are not aware of the procedures. For simple ownership change, they are calling again and again to their office and in every visit they ask for different document.
Its realy very pathatic”
“Maxlife is not giving me my policy maturity proceeds since 12th Oct. All my complaints to customer helpline, their relationship managers, mails to their service dept, X(Twitter) handle elicit only automated responses. No one is giving any clear reason for this delay. No amount of pleading helps.”
“I took one police name whole life 16 year before . i have given 3.20L to MaX insurance company but after 16 year my fund value was 2.19L . Totally fraud company. its big scam is going on under the table of insurance in india .. Our hard core money is going into garbage. Adviced to all don't take any policy from MaX insurance. Total fraud company.”
“Worst service...
With max life we are not going to save anything instead we loose our Hard earned money.
I invested 4.8lac and got back 2.3lac
No proper information, wrong communication, very bad customer support.
Total waste of time and money.”
“I don’t want to put 1 star also
Third classs company
Agents make fool to public
Only work for commission
Once you get policy after that no one response always ignored by agents
I m from Pune
I want to complaint against Mr Vipin (manager ) and Ganesh
University branch
He waste my money for 5 years once policy done no one respond”
“I had the worst experience with Max Life Insurance. I requested the cancellation of my policy during the free look period, expecting a straightforward process. However, the company dragged it out for months, ignoring my repeated follow-ups. To make matters worse, after all the delays, Shivam Grewal, the Deputy Manager, informed me that they couldn't proceed with the cancellation because the free look period had expired! This is utterly unacceptable from my personal experience, I strongly advise against taking any policy with Max Life Insurance”
“Worst policy and worst company I have ever seen in my life. The agent Dileesh from Calicut branch is not responding and is not ready to answer any calls or clarify anything.
And I would like to highlight the fact that the company is not at all responsible for any concerns raised by customers and no human intervention at all everytime it's just automated emails. It's better to run the company with robots rather than people with betrayal mentality like Dileesh.”
“Never purchase this company policy after death the are calling nominee to give income proffs of deceased.
Some times they also ask to nominee after death for ab rider why your near dear go to outside.”
“Very bad service they will send you policy in email and consider that as start date of free look period but when want your money they say you have 30 days free look after you receive the physical copy scammers beware”
