Dreadful experience. Ordered a boot mat which wasn't the correct one at least partly due to the very poor cataloguing on the website. I got an email saying it was a frequently returned item and they would be in touch to make sure it was the correct item before sending. This never happened and they sent it out without checking. Jerzy in customer services response was that I had received what I ordered and they had fulfilled their end of the "contract". I have never heard this phrase used by a customer service person who I would have thought should be trying to help!!! He said I could return the item at my own expense which I have now done and will never shop with them again!