On June 16 I ordered a roof rack from Micks Garage for my 2016 Toyota Corolla Im. As per the tracking number the rack left Micks on the 06/16/2018 and left Ireland on 06/19/2018. On 06/30/2018 I inquired about the whereabouts of my roof rack. On 07/02/2018 Mickey Hynes replied to my inquiry and stated that it normally takes 7 to 10 days to reach the USA and sometimes the packages will get hung up in customs. On 07/07/2018 I received my roof rack from the post office, it was missing at least 12 parts required to build and install the roof rack. The parts I did receive were badly damaged and the package was at one time destroyed and taped back together. The tape job covered a huge percentage of the surface area of the box and it had no visible openings. On 07/09/2018 Micky Hynes replied to my email stating that they were conducting investigations with US customs and USPS because because they had sent a complete roof rack kit and sometimes parts get separated during shipping and most likely those parts were still in their possession . I replied asking if he had read my concerns being that the missing parts were only part of the issue I had. He responded and stated that he did read and understood my concerns. After two days went by with no response from Micks garage I filed with paypal on 07/13/2018 (while I still had the time.) On 07/19/2018 I received a return authorization from Micks garage to return what I had received from them. I emailed them to ask them if they would be supplying a return shipping label and I received a response from Tadhg Benson stating that they do not supply return shipping labels. I have since photo logged and and boxed everything Micks garage has sent me and I brought it to the post office to ship it back, they quoted me $70.00 to ship the incomplete damaged roof rack parts back to Ireland. So, needless to say I held off shipping them back because they have stated repeatedly that you have only 30 days from the date of the order to return your items. I am well beyond that and I'm willing to bet Micks will burn me on their 30 day clause and Ill loose another $70.00.