A set of roof bars were bought for me which were stated as specifically for my vehicle. The ad and website clearly state "Once they are positioned at the correct points on the vehicle they are tightened in place with the tools provided." yet the instructions state that the bars need to be tightened to a specific torque setting which requires the use of a torque wrench, not supplied!! Despite then being fitted using a torque wrench to the required setting, the bars failed around 30 minutes into a journey, coming completely off the car with 2 bikes attached on a 2 lane motorway. 10 minutes earlier and it would have been int he middle of the M6. My car was damaged as well as one of the bikes. I have 2 independent witnesses who were behind the car and saw the whole thing as one corner of the roof bars failed which then lead to the whole lot peeling off the car narrowly avoiding causing a potentially fatal accident. As they were purchased through the Amazon market place, Micks refuse to actually speak to an Amazon customer over the phone even though they provide a contact number on the Amazon seller's details. The very drawn out messaging system Amazon use enables Micks to continually fob me off with "we'll reply with in 24 hours" auto reply. They refuse to tell me if these bars have actually been tested with my car as I suspect that they have not. An absolute disregard to any type of customer service which I am now taking to trading standards to hopefully get resolved!!