I want to make a complaint, I am disgusted at your company and services provided to your customers its just not acceptable, I have been pushed from pillar to post about were the hell my items are since sunday and your customer advisor Barbara (babs) has been no help what so ever the fact that you have not yet found my parcels and been able to reassure me is a disgrace plus the fact you don't even have a com[plaints procedure is so unprofessional its Ludacris! I want this resolving today or im posting about this service all over social media and google reviews and I will not fail to mention the fact I have been lied to by Barbara also I mean how is it that you have lost a parcel yet I have paid for this sunday its Friday are you kidding me!? this is to be resolved today or im taking further action, its Christmas next week and this was a present and now im down 70plus pounds so im unable to fund for anything else! but you don't seem to understand this so instead your customer rep just fobs me off with excuse after excuse! how don't you know were my things are? how cant you email me a contact number to help reassure me? how are you not able to tell me why this is happening? why is the tracking number not working? whats the contact number? whats the complaints procedure? I want ANSWERS not EXCUSES and I want the TODAY! I want this resolved today im not being patient nomore iv been patient up until yesterday because your excuses are just barbaric and the fact you don't even know what to do in these situations is just crazy I mean how do you withhold a company when you don't even know how to deal with these situations? is this how you treat your customers? im a first time buyer and ill tell you now ill never ever use missy empire ever again im sticking to PLT and misguided as they actually have contact information and procedures in place for these things! tracking numbers; Tracking Number: MH050358878GB- MH050358921GB FIND MY PARCEL TODAY!