The bad experience I had was an auto ship I DID NOT SIGN UP FOR. I had expressed concern about the second shipping, I didn't order another shipment and I'd NEVER use the amount of product they sent me, and billed me. WITHOUT MY Consent. I received an email indicating I was removed from the mailing list. Today, I received another full shipment , charged the $95 - I sent another email to remove me from the list and cancelled my Visa. Horrible customer service and an inconvenience to my personal business!