My hair was exceptionally short, the ad stated short to long hair and 28 days. I read reviews and they were pretty good so I ordered the shampoo products and followed directions to the T. It smells like a former product and it does make your hair softer and shiny. however, I’ve used the product at least three times a week for 2-3 months and have not noticed any hair growth, other than what’s natural. The only thing I’ve noticed is my hair softer. The customer support needs to learn how to listen. I ordered a product and received it then I ordered it again and all of a sudden I’m on it subscription, it must be in small fine print because I didn’t see it. So I paused the subscription and wasn’t to be charged anything until May 26, however, I was charged on April 17 so I contacted customer service and they returned my money and canceled the subscription so they said. This month, they took the money out of my account again and the product is on its way I’m very upset because they are messing with my money sending me something that doesn’t work after I told him so I’m not gonna use it. I don’t want anybody to use it. It doesn’t work. Their ads are phony and as far as I’m concerned, the company likes to take money from the elderly, even after they’ve been informed, the subscription was canceled. I wouldn’t even give them one star if I didn’t have to.