I attempted to open an account for my son in the autumn and then decided during the process to open an account elsewhere. Just after Christmas I tried to open an account in my name. Monzo have been able to separate my email from the original application. In fact it appears that the account is now a mixture of my son’s and my details as now neither of our ID matches the name or dob on the account. I’ve had lots of back and forth with various customer service reps who tell me to re-upload my ID and alternate between calling me my and my son’s name. It has been a maddening experience and perfect example of “computer says no”. I think I’m going to opt for a bank with branches and human beings now!