I urge anyone to stay clear of this bank and warn others to also stay clear. Especially if you are a vulnerable person, they take full advantage of this and have gotten away with it too many times. I’ve used Monzo as a main account for 3 years now with no issues. I fell pregnant and unfortunately that came with a lot of mental health problems that left me in hospital. I was awarded compensation from the financial ombudsman after a year of terrible living conditions and treatment that inevitably left me with severe anxiety and depression. Took a whole year just to be paid a liveable and survivable income, for Monzo to close my account without explanation. I understand the legislation however I’d just been housed and had to access to the internet. I’ve never lived alone before so I was focused on making my house a home. I didn’t receive a notification and I contacted Monzo. It was re opened as a “grace period” however specialists said they would tell before the account was opened. They just let me use it as normal and waited until the end of the week to close it completely. 10k inside and my benefits back pay for mental illness. I emphasised that I don’t understand the process and I was clearly in a state of severe panick as I was choking on call to wellbeing and they just hung up on me. Took them 5 days to respond. In that time I’ve lost weight and you can actually see the damage, I can’t sleep, my kitchen pipe burst and has flooded my kitchen floor and I’m scared it’s going to blow the fuses, I had no cash or access to money therefore I was forced to let my period just go all over me. I’m behind on rent, phone contract, my payments have been stopped and I now have to appeal leaving me with no income for the foreseeable future. 50 emails. All robot responses, every complaint has been rejected and ignored, Ive repeated the same email over 20 times each member of the Monzo team sending the exact same automated response. I had my emails restricted. To make this bank even worse. After I was honest I had a past with mental health but this experience has scared me and I’m worried for how I’m going to get by, a member of the wellbeing team rang an ambulance and I had to ring the ambulance service and apologise deeply for wasting nhs time. I’ve given them way too much personal information and evidence. I feel really embarrassed and worthless from this. I feel like I’ve just been made a huge mockery out of because I made a mistake and didn’t know a bank would call you randomly on a Saturday without warning. It’s like they set you up. I rang Santander once a specialist agreed to let me give another bank, Santander granted me access to my account that I opened and haven’t used in 4 years in 5 WHOLE MINUTES. Passed security, informed me on everything I need to know about large transfers, online banking, everything Monzo failed to do in a fraction of the time span. All calls are recorded. I was assured by a specialist that my funds would be transferred to my new account once I send them. She said due to the nature of this she can escalate it and fast track it. I send my details and what happens? We are back to the beginning as she failed to actually communicate this with her team. I’m then asked to send everything again, to be met with a completely new person asking for the same things and then again and then again until they ignore you or block you. Coming up to 6 days now and I haven’t had a meal or been able to take care of myself. The mental health charity Monzo have on their website contacted me and they’ve said they don’t even work with them anymore. They’re just profiting from the facade that they actually care for people 1 star because faster payments. Should be 0