Appalling customer service. Monzo froze my account and 72 hours later has still not been in touch. I tried to make a large outbound payment for a very important, time conscious payment relating to closing on a property. Monzo froze the account and asked for some ID, which I sent, along with proof of the purchase reason. Since then, nobody has been in touch. I have called 7 times to see what is going on and nobody has contacted me from the correct team. I keep being told 'the right team has the info' but it apparently doesn't mean anything. One of the call operators even told me that nobody is investigating it. I don't know what's going on and I'm going to lose my deal because of it. Absolutely diabolical. I don't know any other bank that would freeze an account and not think it was urgent to reinstate it asap. Will be moving my money away asap.