Scooter arrived with no protection in the box so no idea if the scratches are from transport of the actual condition of a refurbished scooter, the charger didn't work and looked like it had been put together by a blind person. When reaching out I was told it looked fine, plugged it in and it did nothing, I had to ask for a replacement charger which to be fair came quick. I'd buy the scooter again but probably not from Moose.