Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DIAMOND COMPANY!!! I was a little hesitant about going for one of these as I found myself too tied up in the bad reviews but I cannot express how incredible this company is. The customer service is 100/10 , the staff are both friendly and knowledgeable and the scooter was actually amazing for the price I paid. Don’t go into a rabbit hole reading all the negative reviews.. if you have a problem they will sort it with a smile! Thank you so much Moose, I will be back 💙”

Helpful Report

Posted 11 months ago

Thanks so much for sharing your positive experience! We love to hear from satisfied customers. So glad you love your scooter!!

Posted 8 months ago

“I got my money back”

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Posted 1 month ago

“I would definitely not recommend buying from this company I bought four at Christmas for my children and three of them have broke and I have emailed them every day for the last three weeks and I have had no correspondence back”

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Posted 4 months ago

“If I had wrote this review before problems arise it would of been a solid 5* review. The scooter worked for approximately 5 weeks. The screen is now flickering and it won't charge or turn on. I struggled to contact FedEx myself to arrange the return. Sonya said she would do it. Left it a week and no-one came for it. I managed to get a return label finally, FedEx picked it up. Two days later I got a call from someone sounding like a typical scammer about the delivery and how it couldn't be delivered back to Moose. I was wary and emailed Sonya and Heidi multiple times as I was confused. The next day I get tracking from FedEx that showed it was on its way to Moose but then a notification saying it couldn't be delivered! And that it's on its way back to me. Still no contact from moose! It's been days. I have read a lot of reviews and whilst the 5* reviews are probably true, they do not care if you have a faulty item and will just ignore you. I am now stuck with a faulty scooter that is still under warranty and there has been no contact from moose over this. Also the company only seems to comment on 5* reviews not the ones where people have issues.”

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Posted 5 months ago

“Very good and professional”

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Posted 6 months ago

“This is the most unprofessional scammy company company I’ve ever seen in my life”

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Posted 6 months ago

“I have enjoyed the scooter immensely it has been such a joy to ride with the forward stance position. Just disappointed it stopped working this morning”

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Posted 6 months ago

“Scooter was working fine until it stopped this morning. To be honest I am very pleased with everything apart from the breakdown”

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Posted 6 months ago

“The prices are amazing; the staff are very friendly and knowledgable. It would have been helpful to have had an update on the changed delivery after the bike had been picked up by the courier, but that is probably down to the courier.”

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Posted 6 months ago

“Fabulous deal on a brand new e-road bike. The bike was despatched within 6 days with 24 hours recorded delivery. Well packaged to ensure careful handling and delivery. Great customer support and communications. Thank you Moose!”

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Posted 6 months ago

“Great service. Lovely scooter. Definitely recommend”

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Posted 6 months ago

“Moose so far haven’t replied to any of my messages and the phone number doesn’t work. Really disappointed as their sales support was good. Customer service poor. Don’t buy from them and expect them to support returns.”

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Posted 6 months ago

“Only giving 2 because the quality of the scooter looks good (from just looking in the box) but apart from that, the customer service has been terrible. I tried to make a return after 15 days because it says they have a 30 day return policy online, but then in other print it says 14 days (which I hadn’t seen at the time) I’ve asked about a return as it was a duplicate present which I’ve been left with to be told I’m outside the 14 day period (by one day). I screenshot the 30day refund policy off the website but was just told outright they can’t fulfill that (no reason why?) and just told to “have some patience “ while somebody asked the manager if I can have some sort of refund (but I’ll have to pay a fee). That was the last I heard. Surely it doesn’t take over a week to ask a question. My patience has long run out”

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Posted 6 months ago

“I ordered a scooter which had a problem contacted customer service and they was helpful”

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Posted 6 months ago

“Got some panniers they where good tbf will use again”

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Posted 6 months ago

“Very good communication Fast response”

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Posted 6 months ago

“Cone one on time happy chappy”

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Posted 6 months ago

“Bought one for my son as a Christmas present he has been on it for less than 5 minutes and its coming up with error codes, lights flashing ect, now will not work atol. Absolutely gutted as this was a main Christmas present.”

Helpful Report

Posted 6 months ago

“really great service came on time. my son is absolutely thrilled with his scooter! easy to ride, solid and robust. Easy to fold down and fit in the back of my Fiat 500. battery lasts for hours. comes with indicators and lights love it! great value for money!”

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Posted 6 months ago

“Price was really good and delivery was excellent. Scooter is perfect in every sense of the word”

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Posted 6 months ago

“Price was really good and delivery was excellent. Scooter is perfect in every sense of the word”

Helpful Report

Posted 6 months ago

Moose is rated 4.4 based on 321 reviews