Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scooter was working fine until it stopped this morning. To be honest I am very pleased with everything apart from the breakdown”

Helpful Report

Posted 6 months ago

“The prices are amazing; the staff are very friendly and knowledgable. It would have been helpful to have had an update on the changed delivery after the bike had been picked up by the courier, but that is probably down to the courier.”

Helpful Report

Posted 6 months ago

“Instructions bit vague. Put the 2 lights on charge but they didn't start flashing to say they were charging until after an hour and being unplugged and plugged in again. Also thought they were broken after they were apparently fully charged until by mistake we pushed the light for 3 seconds and it switched on. Phew. Just as bright as the normal battery version but without the waste hopefully. Also come with a decent manufacturer warranty. Just needs better instructions”

Helpful Report

Posted 7 months ago

“Excellent prices and prompt free delivery. Only put 4 stars because I didn’t receive the discount for the next purchase after scanning the QR code.”

Helpful Report

Posted 7 months ago

“I ordered 2 bike lights from Moose and a few days after ordering received an email from Heidi explaining one of my lights wasn’t available and offering me a swap or a refund. I chose a swap and the 2 lights arrived swiftly. I then found out one of the lights didn’t work so immediately emailed Heidi again and she got back to me straight away and said she’d send a new light as a replacement, which came a couple of days later. I think the Moose service was great. I’m only disappointed one of the (Knog) lights didn’t work. I’ve also had some difficulty with charging the lights I do have as the connection on one seems a little temperamental. I will persevere and see if it does the job. I’m sure if I had further queries Moose will help me right away.”

Helpful Report

Posted 7 months ago

“serves the purpose well, of having a deterrant lock for a short length of time.”

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Posted 7 months ago

“Great and easy to use”

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Posted 7 months ago

“Not used yet like My e scooter still received More that one week after my order I still don’t know when I will receive my e scooter”

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Posted 8 months ago

“Reliable and accommodating when it comes to concern, love my scooter bought at moose 😊”

Helpful Report

Posted 9 months ago

“Scooter had some issues with delivery but it was sorted and the communication was there.”

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Posted 9 months ago

“Great scooter”

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Posted 10 months ago

“Nice and faster comfortable”

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Posted 10 months ago

“Good communication”

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Posted 10 months ago

“Very good fast speed won't that ahopy with how late it came thank u”

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Posted 10 months ago

“The item is in very excellent condition I love the delivery time and the item was as described”

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Posted 11 months ago

Moose is rated 4.4 based on 321 reviews