Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my money back”

Helpful Report

Posted 1 month ago

“Only giving 2 because the quality of the scooter looks good (from just looking in the box) but apart from that, the customer service has been terrible. I tried to make a return after 15 days because it says they have a 30 day return policy online, but then in other print it says 14 days (which I hadn’t seen at the time) I’ve asked about a return as it was a duplicate present which I’ve been left with to be told I’m outside the 14 day period (by one day). I screenshot the 30day refund policy off the website but was just told outright they can’t fulfill that (no reason why?) and just told to “have some patience “ while somebody asked the manager if I can have some sort of refund (but I’ll have to pay a fee). That was the last I heard. Surely it doesn’t take over a week to ask a question. My patience has long run out”

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Posted 6 months ago

“Total damage when the product came to me”

Helpful Report

Posted 7 months ago

“Ordering and payment, effortless. Ebike arrived partially assembled with NO INSTRUCTIONS. Front mud guard broken. Issues with assembly met with a harsh response from Moose. After several emails, i decided to return the ebike. I was informed that I can't return as per their 30 day returns policy. This is deceitful. Ultimately, ebike is average at best and if I could have seen it before, wouldn'thave purchased it.”

Helpful Report

Posted 7 months ago

“Just got the pure from Fed Ex at 14 15pm today. The box was sellotape up which im not happy about as it looks like it had been opened. I'm just waiting on the charge up. To be continued...”

Helpful Report

Posted 8 months ago

“Scooter arrived with no protection in the box so no idea if the scratches are from transport of the actual condition of a refurbished scooter, the charger didn't work and looked like it had been put together by a blind person. When reaching out I was told it looked fine, plugged it in and it did nothing, I had to ask for a replacement charger which to be fair came quick. I'd buy the scooter again but probably not from Moose.”

Helpful Report

Posted 8 months ago

“It is was nice at first then stopped working after just 4days, I am not happy about this however reported this and was told to send it back, still waiting for my scooter.”

Helpful Report

Posted 8 months ago

“The scooter I bought a month ago I came off it by slipping on wet leafs split my head open badly grazed my knee and spent a week in hospital with a bleed on the brain”

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Posted 8 months ago

“Can I sent my scooter back and get another please ?”

Helpful Report

Posted 9 months ago

“The scoot hasn’t been delivered yet and was ordered on the 16th of September.”

Helpful Report

Posted 9 months ago

Hey Matthew, Thanks a lot for sharing your feedback on your Moose experience. We really appreciate customers like you who take the time to share their thoughts. We're really sorry about the delay in delivering your scooter (we can see it's safe and sound now). We know how frustrating it can be to eagerly await a purchase, only to have it delayed. We take full responsibility for this and we're actively working to prevent such occurrences in the future. Once again, we apologise for any inconvenience caused, and we truly appreciate your understanding. We're committed to continuously improving our services, and your feedback plays a crucial role in that pursuit. Thanks for choosing Moose, and we look forward to hearing from you. Best, Moose

Posted 9 months ago

“Hello. This scooter is not suitable because it cannot be used for two persons standing. If possible, please exchange it for me with a 400-pound or 500-pound scooter. I will pay the transfer fee. Thank you.”

Helpful Report

Posted 10 months ago

“the scooter came all good, wasnt next day delivery as advertised but when i spoke to the company they did say that there was a shortage of available vehicles and it still came in time for my neices birthday.”

Helpful Report

Posted 10 months ago

“I recently purchased an electric scooter with high expectations, but unfortunately, my experience was disappointing from the very first day. Although the product should have been quality-checked before shipping, I immediately noticed a major issue: the scooter would shut off suddenly while riding, making it completely unsafe to use. It is absolutely unacceptable for a product meant for transportation, which involves user safety, to be delivered in such a condition. While I understand that technical issues can occur, a thorough quality control process should have prevented this situation. I was deeply disappointed by the lack of reliability and expect an urgent resolution from the manufacturer or distributor. I strongly recommend that detailed checks be conducted before shipping any product to customers to avoid such unpleasant situations. I hope my experience is an exception, but unfortunately, I cannot recommend this scooter until these issues are resolved.”

Helpful Report

Posted 10 months ago

“The metal bar attached to the handlebar broke after 3 months making the e-scooter unusable. The battery didn't last more then 7-8 miles.”

Helpful Report

Posted 11 months ago

Heya! Thanks so much for taking the time to leave this review although we're sorry to hear about this experience. I don't believe we've heard from you directly about either of these issues before now, but we'd love to help! I'll get a member of the team in touch with you to go through some options so you're not left without a working scooter! We look forward to being able to resolve this for you Gab, All the best Moose

Posted 10 months ago

“My scooter came all scratched up on the bottom of the scooter and when scooter has been used for a long ride it doesn’t charge once I go to put it on charge so I have to wait until the next day to put it on charge”

Helpful Report

Posted 11 months ago

Hey there! Thanks so much for sharing your feedback with us. We're really sorry to hear that you're experiencing some issues. It looks like you bought this item over a month ago, but unfortunately we haven't heard from you since then about the battery problem. We're here to help! As for the scratches, we understand that you ordered a refurbished scooter in 'fair condition,' so scratches are to be expected! We didn't realise you were unhappy, but we're here now to assist. Please reach out to one of our friendly team members at help@moose.co, and they'd be more than happy to help you out. Thanks a million! Moose

Posted 11 months ago

“Broke already”

Helpful Report

Posted 11 months ago

Hey Halime, I'm sorry to hear about this. Please reach out to our customer service team at help@moose.co and we will be able to assist you with this! That's why we're here 😊 Thanks a lot, Moose

Posted 11 months ago

Moose is rated 4.4 based on 321 reviews