Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just opened it up Christmas Eve to put bits together and charge battery for the morning and it’s covered in scratches on bothe sides one side oookes like they have tryed to patch it already , very upset as now as I’ve payed a lot of money for a scratched up scooter should of been checked before sent out”

Helpful Report

Posted 6 months ago

“Excellent, product and value for money Kids are going to love them.”

Moose 5 star review on 24th December 2024

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Posted 6 months ago

“Total damage when the product came to me”

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Posted 7 months ago

“Very helpful”

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Posted 7 months ago

“Ordering and payment, effortless. Ebike arrived partially assembled with NO INSTRUCTIONS. Front mud guard broken. Issues with assembly met with a harsh response from Moose. After several emails, i decided to return the ebike. I was informed that I can't return as per their 30 day returns policy. This is deceitful. Ultimately, ebike is average at best and if I could have seen it before, wouldn'thave purchased it.”

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Posted 7 months ago

“Moose used Royal Mail, not EVRI or similar. My parcel arrived when promised, notwithstanding that my address is apparently so inconvenient as to attract other retailers to add surcharges. And the rear light I purchased would have been a bargain at full price, so was a steal at the discount offered. Very pleased.”

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Posted 7 months ago

“Fast delivery and good communication. Definitely will be buying more cycling gear from.this website.”

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Posted 7 months ago

“All good with communication and return could not use part for I ordered a 10 when I needed an 8 speed.”

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Posted 7 months ago

“Bike arrived almost 2 weeks late and was the wrong colour that was described.”

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Posted 7 months ago

“Item arrived damaged but then I contacted Moose showing proof for the damaged item, and they provided a new one without hesitation, and that one thankfully arrived in good condition. Overall happy although I recommend Moose to use slightly better packing (thicker if possible) for future shipments”

Helpful Report

Posted 7 months ago

“My Bluebird Urban Moose Ebike was delivered on the 12th of December 2024. I have been concern from day one. When riding at full speed, the moment its speed comes to 24km/hr, it will suddenly seize, and drop to 21km/hr, then releases itself, and the speed rises again. This it has been doing. But today, it was a nasty experience. While I was return from work, in about a quarter of a mile, it just cut off completely. I switched off. Rode a while. Then switch on again. It will move for about a qurter again and switched off. Then I keep on repeating the process till I complete my journey today”

Helpful Report

Posted 7 months ago

“Very poor customer service supplied an Obviously faulty e bike it would not even turn On so was not checked before shipping. I rang and explained the fault and moose agreed to collect and refund my money 8 days later and 4 failed attempts to collect the bike DHL did not turn up 3 times and had no room On the van on the other attempt. At the moment I am left with bike I don’t want but moose will not refund my money until they get the bike back despite 4 failed attempts”

Helpful Report

Posted 7 months ago

“Defective Products and Terrible Customer Support Moose is a disgrace. They took over a month to deliver my scooter, even though they promised seven business days. When it finally arrived, it was defective—the charging port doesn’t work! Their response? “Send it back, and we’ll repair it.” How long will that take? They clearly don’t care about their customers. I’ve never dealt with a company so careless and irresponsible. I paid for a functioning product and reliable service, but Moose failed on every level. If you value your time and money, avoid them at all costs.”

Helpful Report

Posted 7 months ago

“A Complete Scam – They Don’t Care About Customers Do yourself a favor and avoid Moose entirely. I purchased an electric scooter, and not only did it take forever to arrive, but when it finally did, it was faulty and wouldn’t charge. They blamed the issue on delivery but refuse to provide a quick fix. Their customer service gives you the runaround, and they clearly have no respect for their customers’ time or money. Moose sells defective products and provides no real solutions. This company is nothing but a scam. Don’t fall for their empty promises!”

Helpful Report

Posted 7 months ago

“Absolute Nightmare – Avoid Moose at All Costs Moose is the worst company I’ve ever dealt with. They lied about delivery timelines, made me wait over a month, and sent me a defective scooter that doesn’t even charge! Their “solution” is for me to send it back for repairs, which will take more time—time I don’t have. This is unacceptable. Moose’s customer service is dismissive, and their promises mean nothing. Don’t waste your money on this scam of a company. If you want a working product and proper service, look elsewhere. Moose is an absolute nightmare.”

Helpful Report

Posted 7 months ago

“Terrible Service and Faulty Product I regret ever trusting Moose. After waiting over a month for my electric scooter—despite their promise of delivery within seven business days—it finally arrived, but it didn’t even work. The charging port was loose and wouldn’t charge. When I reached out, they acknowledged the issue but offered no quick resolution. Their warranty repair process is slow and inconvenient. This company is unprofessional, unreliable, and their products are poorly handled. I wasted my money and time dealing with them. Stay far away from Moose if you value your money and sanity.”

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Posted 7 months ago

“Great service would highly recommend this company for future buyers.”

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Posted 7 months ago

“Great service from moose, emails answered swiftly by Bryony.”

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Posted 7 months ago

“I am unable to give a review of the bike due to only receiving one pedal. I have now had to order a pair from amazon which will be delivered tomorrow. The bike looks good but I did think the lights would be on this model also a raiser handlebar. So I have also had to order lights”

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Posted 7 months ago

“Very good value and great service”

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Posted 7 months ago

Moose is rated 4.4 based on 321 reviews