Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. When we reported a problem with the product, it was handled professionally. Well done”

Helpful Report

Posted 7 months ago

“8 miles on a single charge. Shocking”

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Posted 7 months ago

“Does what it says. It was easy to get rid of the rusty pieces from my e-bike. Highly recommend. Thank you”

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Posted 7 months ago

“Moose was fast at delivering my parcel given the tome of year parcels usually take a few days or weeks got it the next day brilliant service.”

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Posted 7 months ago

“😊😊😊😊😊😊😊😊😊😊😊😊”

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Posted 7 months ago

“I ordered 2 bike lights from Moose and a few days after ordering received an email from Heidi explaining one of my lights wasn’t available and offering me a swap or a refund. I chose a swap and the 2 lights arrived swiftly. I then found out one of the lights didn’t work so immediately emailed Heidi again and she got back to me straight away and said she’d send a new light as a replacement, which came a couple of days later. I think the Moose service was great. I’m only disappointed one of the (Knog) lights didn’t work. I’ve also had some difficulty with charging the lights I do have as the connection on one seems a little temperamental. I will persevere and see if it does the job. I’m sure if I had further queries Moose will help me right away.”

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Posted 7 months ago

“Fantastic! Thanks, Moose!”

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Posted 7 months ago

“Great prices, free speedy delivery, great range of stock, perfect”

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Posted 7 months ago

“Good service at great price. Have recommended them to friends looking for electric scooters.”

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Posted 7 months ago

“Great tires”

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Posted 7 months ago

“serves the purpose well, of having a deterrant lock for a short length of time.”

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Posted 7 months ago

“Great and easy to use”

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Posted 7 months ago

“Good choice of scooters and service. Pure Advance +Scooter purchased and very pleased with it. Recommended Moose to friends and they’re all impressed as well.”

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Posted 7 months ago

“Not had it long enough, ask again in six months”

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Posted 7 months ago

“Good price and efficient delivery.”

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Posted 8 months ago

“Great value Great quality”

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Posted 8 months ago

“I want a refund the scooter is broken, I have emailed moose to return but they keep sending me wrong information for it to be returned I would prefer a refund”

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Posted 8 months ago

Thanks for sharing your review. I can see we have been in touch with you throughout this process and tried to make the steps to return very clear. We are more than happy to refund you once your scooter reaches us back here at Moose, however this process has not been started yet due to the fact you have not booked in a collection with FedEx, which was made clear is to be done on your end. We have since tried to assist and do it for you and resolve this so it is disappointing you felt the need still to leave this review.

Posted 8 months ago

“Not used yet like My e scooter still received More that one week after my order I still don’t know when I will receive my e scooter”

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Posted 8 months ago

“Excellent service for the second time”

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Posted 8 months ago

“Very good condition of the scooter❤️”

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Posted 8 months ago

Moose is rated 4.4 based on 321 reviews