My personal experience was fantastic. I brought items last week & this week the company had a massive 50% off sale. So naturally I was disappointed I missed out on the sale prices. I rang & asked if they would credit me a partial refund for the difference & without hesitation my CSR Bell processed the refund instantly, hassle free 👌 Note, not all companies will do this. Some will get you to reorder the items & resend them back. Shipping was very fast although I did receive my items split on 2 different delivery days. Products purchased seem to be good so far :)