For years I have been shopping at Mr Price as I've always loved the different stuff but since moving to Jhb that is all changed. You have officially lost a loyal customer. I had been shopping around for a couch and decor and finely landed up at mr price where I found everything I needed, at first I was double thinking everything as for my small little family it was alot of money but because I needed the stuff I decided to buy ( worst mistake ever) since ordering the couch online through the help of the staff in the shop I have had endless problems trying to get my couch. Finely after waiting so long my couch was shipped on friday so I waited till yesterday. Yesterday morning I use your whatsapp line to find out what's happening with my couch to be told it shows city logistics is waiting to assign a driver to deliver it should be sorted by 12. I waited till 1pm and then again contacted mr price to find out and was told my couch is out for delivery so I wait and wait later message again to see what the hold up is as I had an appointment to get to and was told the driver is on the way so I wait again only to wait and wait longer to which I had to cancel the appointment making me loose money. I was then told there is a delay and I said sort it out which I was told can only be done in the morning. While this is all happening my hubby is on the phone with city logistics trying to find out what is going on and where is our couch only to be told it never ever went out for delivery. So tell me Mr Price is this how you guys work, take customers hard earned money and then not only do we get bad service but we now officially are getting lied to and I have all the messages as proof. I can understand the poor lack of service but been lied to not once but multiple times takes the cake. Also please dont come now and apologize as that will not work