I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.