AVOID!!!!!! My order took almost 4 weeks to arrive, arrived too late for the occasion that I'd ordered it for. I ordered a personalised mug and cushion, it stated a delivery time of 7-11 days on the website. I have emailed numerous times to complain about this as I had buy the identical items from a local supplier when they didn't arrive on time. I have been sent emails stating German law, basically saying that they don't need to refund if the items don't reach the customers in the times stated, this is a German company despite it having an 020 customer service number. I would never have ordered had I known it was a German company and the items might not arrive in the times stated. When I phoned them on the 5th Feb they told me that my items had been collected by UPS and were on the way to me. When I contacted UPS after the delivery had arrived they actually collected the package from My Picture on 18th February. I will definitely never use this company again, stick it buying local.