Terrible company, worst customer service ever. This company is a complete joke. The order I made did not arrive after 9 days. I spoke to customer services THREE TIMES via their live chat and all they could advise was ‘wait longer’. I asked to speak to management, they said there is no management. I asked for a refund, they said they don't offer refunds on personalised goods!? So now I haven't got my order, AND I lost my money!! Feels like a scam! Avoid at all costs !! Absolutely ridiculous company with no concern for their customers happiness or satisfaction. Customer service here is a full waste of time. Save yourself the burden... !! - AVOID AVOID AVOID - !!