I had purchased thus for a 90th birthday gift. When the picture was due I got n email saying it would be delayed and when I spoke on line the help I got was rubbish. They could give me no idea when I would receive as coming from Germany! Sadly the picture arrived after the birthday party it was required for, would not use this company again. If they cannot update at payment on date of delivery (despite their site tells you how many days- which are not kept) they are not someone I would personally use again. Plenty of places to choose from. No point having an on line chat who can't answer questions or help!