Ordered our wedding photo on aluminium print and at frist very quick delivery. But on opening our photo we could see there was damage to the frame. They had resent us a new photo and again damage in the same area but worst. I had emailed them againg for them to sent a generic email which i feel is no custmer serives. The email say the same as the frist email just offering to resent iteam which would make it to the thrid one. We asked for them to suggest an alternative to which they offer 40 percent of next order! Not sure how they think this helps us with the damage photo frame. We have resent an email asking for a refund or photo to be printed on an alternative background, still waiting on reply! I have recommend mypicture.co.uk to people before all this to which each person has brought. I would not be recommending in future