Well I did have a first experience with my-picture.co.uk so thought I'd order a large canvas this time around. Uploaded the photo again. Took note about how they fold the canvas adding the frame and ensured that the subjects in image were well away from the edge. The preview looked perfect. Unfortunately what arrived looked nothing like the preview. My daughter's head had been cutoff at the forehead. They'd blown the image up so much it looked ridiculous. I emailed and got no response. The next day I phoned and after being cut off four times I was told to send them the pictures via email. Luckily I'd screen shot preview and sent it along with a picture of the canvas. Within a few hours came standard email which stated several reasons why it was not their fault (basically covering any eventuality and delete as applicable). Have emailed again but no reply. I'll be trying to recover my costs via PayPal. I will certainly avoid this company in the future.