Ordered a personalised puzzle for my Father. The photo was clear when uploaded and bright, however the picture on the puzzle is almost completely black. There was no warning with regards to the resolution of the picture when uploaded and on checking their website after we received the item, the company do not accept responsibility for poor visual quality and do not offer refunds. A resolution warning is a basic tool used by personalisation companies. Very disappointed with the item, would not order again.
6 years ago
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